Nely Alcantara
Real State
New York,NY
Summary
Dynamic Customer Service Representative with experience at Wonderland Gentleman's Club, excelling in guest relations and reservation management. Proven ability to enhance guest experiences through effective communication and problem-solving skills. Recognized for successfully accommodating VIP clients and resolving inquiries, ensuring a seamless and enjoyable environment for all patrons.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Wonderland Gentleman's Club
09.2024 - Current
- Hostess & Customer Service
- • Greeted and assisted guests, ensuring a welcoming and professional experience.
- • Managed reservations and seating to optimize guest flow.
- • Assisted VIP clients with special requests and accommodations.
- • Provided venue information and coordinated with staff for smooth service.
- • Resolved guest inquiries with professionalism and efficiency.
Customer Service Representative
Archibald's Gentlemen's Club
01.2023 - 10.2024
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Education
Bachelor of Science - Effucien Purchasing Management, Interior Design
Real State
New York Real State Institute08-2025
Skills
- Customer service
- Active listening
- Microsoft Excel
- Complaint resolution
- Payment processing
- Customer satisfaction measurement
- Call center operations
- Scheduling
Certification
- Microsoft Office Specialist (MOS) - Microsoft.
Languages
English
Full Professional
Interests
- Team Sports
- Cooking
Timeline
Customer Service Representative
Wonderland Gentleman's Club
09.2024 - Current
Customer Service Representative
Archibald's Gentlemen's Club
01.2023 - 10.2024
Bachelor of Science - Effucien Purchasing Management, Interior Design
Real State
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