Nely Garcia
Chicago,IL
Summary
Dynamic Quality Assurance Supervisor with a proven track record at A Lava and Sons, excelling in quality control management and training. Enhanced team performance through targeted mentoring and streamlined processes, achieving significant improvements in employee retention and defect documentation accuracy. Skilled in auditing techniques and fostering collaboration across departments. Consistently embraced new challenges and swiftly adapted to changes in workflows and processes. Thrived in fast paced, ever changing environments and exhibiting flexibility.
Overview
23
23
years of professional experience
Work History
Quality Assurance Supervisor
A Lava and Sons
10.2019 - 11.2024
- Maintained comprehensive documentation of QA activities, supporting effective communication between departments and facilitating process improvements.
- Collaborated with cross-functional teams to drive continuous improvement initiatives throughout the organization.
- Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
- Assessed investigation reports of subordinate quality assurance personnel and addressed any procedural deviations.
- Enhanced team performance by providing regular training, feedback, and guidance to Quality Assurance staff.
- Streamlined training processes for increased efficiency and effectiveness, resulting in higher employee retention rates.
- Collaborated with department heads to identify skills gaps and develop customized training interventions accordingly.
Sanitation Supervisor
Hilton Hotel
06.2017 - 09.2019
- Upheld regulatory compliance by staying current with industry standards and maintaining accurate documentation of all sanitation activities performed in the facility.
- Managed chemical inventory, ensuring safe storage and handling practices were followed at all times.
- Ensured timely completion of sanitation tasks through effective communication and teamwork amongst staff members.
- Created detailed sanitation schedules, delegating tasks to team members accordingly.
- Delivered high-quality results within tight deadlines while maintaining attention to details.
Shipping and Receiving Lead
M Block and Sons
09.2001 - 08.2016
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
- Enhanced shipping efficiency by implementing streamlined processes and procedures.
- Supervised warehouse staff, providing training and guidance to improve overall performance.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Conducted regular audits of shipping and receiving processes, identifying areas for improvement and implementing corrective actions.
- Reduced shipping errors by implementing a comprehensive quality assurance program.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Developed strong relationships with carriers to negotiate competitive rates and secure timely deliveries.
- Collaborated with suppliers to improve packaging for inbound goods, reducing damage rates and loss.
- Tracked production and quality control systems to proactively identify deficiencies.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
Education
High School Diploma -
Justo Sierra
Mexico05-1990
Skills
- Quality control management
- Auditing techniques
- Defect documentation
- Training and mentoring
- Warehouse operations
- Freight management
- Shipping procedures
- Inventory management
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Quality Assurance Supervisor
A Lava and Sons
10.2019 - 11.2024
Sanitation Supervisor
Hilton Hotel
06.2017 - 09.2019
Shipping and Receiving Lead
M Block and Sons
09.2001 - 08.2016
High School Diploma -
Justo Sierra
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