Nely Garcia
Houston
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
6
6
years of professional experience
Work History
Administrative Assistant, Referral coordinator
Wishing Well Adult Rehab
Houston
12.2024 - 12.2025
- Managed scheduling and coordination of client appointments and therapy sessions.
- Assisted in maintaining accurate client records and documentation for compliance purposes.
- Supported staff by organizing meetings and preparing necessary materials and agendas.
- Handled incoming communications, directing inquiries to appropriate departments or personnel.
- Maintained office supplies inventory, ensuring availability for daily operations.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Coordinated patient referrals to specialists and healthcare providers efficiently.
- Managed scheduling and follow-up appointments for referred patients consistently.
- Communicated with healthcare teams to ensure timely processing of referrals.
- Provided support to patients navigating referral processes with empathy.
- Collaborated with insurance companies to verify coverage for referrals effectively.
- Organized referral documentation and ensured compliance with regulatory standards.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Participated in regular meetings to discuss referral strategies, network expansion, and program performance metrics.
Front Desk Associate
Spring Branch Community Health Center
Houston
11.2024 - 11.2025
- Greeted and checked in patients for timely access to care.
- Managed appointment scheduling and coordinated patient flow effectively.
- Assisted with insurance verification and collected necessary patient information.
- Processed patient payments and ensured accurate financial records were maintained.
- Collaborated with medical staff to enhance patient experience during visits.
- Updated guest profiles in computer system as necessary following any changes or modifications made during reservation process.
- Welcomed large volume of guests and improved overall customer service.
- Collaborated closely with other departments when necessary.
Front Desk Associate
Imperial Valley Urgent Care
Houston
07.2022 - 09.2024
- Greeted and checked in patients for timely access to care.
- Managed appointment scheduling and coordinated patient flow effectively.
- Assisted with insurance verification and collected necessary patient information.
- Handled incoming calls, addressing inquiries and directing to appropriate staff.
- Processed patient payments and ensured accurate financial records were maintained.
- Provided support in managing electronic health records for efficient data entry.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed large volume of guests and improved overall customer service.
Lead Front Desk Coordinator
Clinica Medica Hispana
Houston
06.2020 - 07.2022
- Managed front desk operations and coordinated patient check-in processes.
- Scheduled appointments and maintained the electronic health record system.
- Assisted patients with inquiries and provided excellent customer service.
- Answered telephone calls, greeted visitors and provided information and directions.
- Processed payments from customers using cash registers or point of sale systems.
- Handled all incoming mail and packages; distributed them to appropriate personnel or departments promptly.
- Created weekly reports detailing customer service activities for management review.
Education
General Education Certification/ GED
Houston, TxSkills
- Customer service excellence
- Attention to detail
- multitasking
- clear communication
- poise under pressure
Languages
Spanish
Native/ Bilingual
A1
Timeline
Administrative Assistant, Referral coordinator
Wishing Well Adult Rehab
12.2024 - 12.2025
Front Desk Associate
Spring Branch Community Health Center
11.2024 - 11.2025
Front Desk Associate
Imperial Valley Urgent Care
07.2022 - 09.2024
Lead Front Desk Coordinator
Clinica Medica Hispana
06.2020 - 07.2022
General Education Certification/ GED