Nemanja Minic
West Jordan,UT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Owner/Operator
Detail Lake Mobile Detailing
10.2020 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Customer Service Representative
General Dynamics
01.2018 - 08.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Sales Representative
DISH
06.2018 - 04.2019
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Customer Service Representative
Convergys
02.2016 - 03.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Cottonwood High School
Salt Lake City, UT05.2014
Skills
- Integrity and Transparency
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Order and Refund Processing
- Customer Account Management
Timeline
Owner/Operator
Detail Lake Mobile Detailing
10.2020 - Current
Sales Representative
DISH
06.2018 - 04.2019
Customer Service Representative
General Dynamics
01.2018 - 08.2020
Customer Service Representative
Convergys
02.2016 - 03.2017
High School Diploma -
Cottonwood High School
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