Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Nenad Mitic

East Rockaway

Summary

Results-driven professional who meets and exceeds targets without excuses. Proactive and goal-oriented with excellent time management and prescriber engagement skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Lead, Sales Support

ZOLL Medical
09.2020 - Current
  • Built strong clinical relationships with Cardiology, Electrophysiology, IC, and CT Surgery departments.
  • Delivered clinical education on Sudden Cardiac Death (SCD) risk and the role of the LifeVest WCD.
  • Ranked #2 nationally in 2024 (YTD) at 119% to quota; maintained second-highest patient volume in the U.S.
  • Managed and expanded a high-performing territory with $3.5M+ in annual revenue.
  • Led customer training on the ZOLL Patient Management (ZPM) System to ensure ongoing engagement and compliance.
  • Drove consistent utilization through education, account management, and territory development.

Sales Support Representative – Field Trainer

ZOLL Medical
01.2020 - 09.2020
  • Onboarded and mentored new Sales Support Reps and Therapy Advisors in partnership with regional leadership.
  • Provided in-field training and coaching on patient tracking, revenue management, and order reauthorization.
  • Delivered performance feedback via written reports and debriefs to drive rep development.
  • Supported pre-authorization processes and filled in for Territory Managers as needed.
  • Maintained above-plan performance on MBO metrics across the ZOLL Patient Management Network.

Sales Support Representative

ZOLL Medical
03.2018 - 01.2020
  • Educated clinicians and staff on identifying SCD-risk patients and utilizing the LifeVest device.
  • Assisted with documentation for new and renewal orders to reduce exceptions and delays.
  • Trained healthcare providers on ZPM usage and streamlined order submission processes.
  • Increased LifeVest awareness across key accounts and improved patient identification workflows.

Patient Service Representative

ZOLL Medical
02.2016 - 03.2018
  • Provided in-home and in-facility training for patients and caregivers on LifeVest device usage.
  • Performed fittings, follow-ups, device interrogations, and equipment retrievals.
  • Managed regional inventory and ensured patient understanding to promote adherence.

Radiologic Technologist

JL Radiology & Medical Imaging
01.2012 - 02.2016
  • Delivered diagnostic imaging while ensuring radiation safety and patient care compliance.
  • Maintained a 100% success rate on quality imaging assessments.
  • Collaborated with physicians to ensure accurate and timely diagnostics.

Education

Bachelor of Science - Radiologic Technology & Medical Imaging

New York City College of Technology (City Tech)
06.2005

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Problem-solving
  • Flexible and adaptable
  • Excellent communication
  • Customer relationship building
  • Sales strategy development

Accomplishments

  • Tri-State Sales Support Rep of the Year – 2020 & 2021
  • MBO Performance:
  • 125% to plan (2020, 2021)
  • 150% to plan (2019, 2022)
  • Advisory Board Selections:
  • Sales Operations Field Advisory Board (2022–2023)
  • Northeast Area Advisory Board (2023–2024)

Certification

  • American Registry of Radiologic Technologists (ARRT)
  • CPR / BLS Certified

Languages

Serbian
Native or Bilingual

Timeline

Lead, Sales Support

ZOLL Medical
09.2020 - Current

Sales Support Representative – Field Trainer

ZOLL Medical
01.2020 - 09.2020

Sales Support Representative

ZOLL Medical
03.2018 - 01.2020

Patient Service Representative

ZOLL Medical
02.2016 - 03.2018

Radiologic Technologist

JL Radiology & Medical Imaging
01.2012 - 02.2016

Bachelor of Science - Radiologic Technology & Medical Imaging

New York City College of Technology (City Tech)

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