Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nene Dante

Houston,Texas

Summary

Highly motivated Master Of Science (M.S.) In Data Analytics Candidate with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable plans. Looking to attain full-time position that offers professional challenges utilizing excellent interpersonal , technical and data analytics skills.

Overview

7
7
years of professional experience

Work History

Technical/Consumer Support Specialist

JPMorgan Chase
12.2020 - 02.2024
  • Answered over 150 calls per shift to meet fast-paced call center demands.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Boosted first-call resolution rates by 20% with efficient problem-solving skills and deep product knowledge.
  • Accommodated wide-ranging customer experience levels by adjusting technical support strategies.
  • Reduced team average handle time by 15% within 60 days of hire taking up to 30 calls per hour during peak times.
  • Assessed client feedback regarding products and forwarded suggestions to development teams.

Customer Service Representative

Verizon Wireless
06.2017 - 12.2020
  • Provided remote assistance to customers experiencing account and technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Guided over 50 incoming calls per hour using excellent communication skills and decisive approach.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Contributed to sales growth by up-selling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as frequent high performer within department.

Education

Master of Science - Data Analytics

Western Governors University
Salt Lake City, UT
12.2025

Bachelor of Science - Information Technology Management

University of Texas At Austin
Austin, TX
05.2022

Skills

  • CRM Software
  • Technical and Customer Support
  • Data analysis
  • Data Reporting and presentation
  • R and Python Programming
  • Project Management
  • PostgreSQL
  • Strong analytical and problem-solving skills

Timeline

Technical/Consumer Support Specialist

JPMorgan Chase
12.2020 - 02.2024

Customer Service Representative

Verizon Wireless
06.2017 - 12.2020

Master of Science - Data Analytics

Western Governors University

Bachelor of Science - Information Technology Management

University of Texas At Austin
Nene Dante