Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nene Dante

Houston,TX

Summary

Dependable Customer Support Specialist successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking to attain full-time position that offers professional challenges utilizing excellent interpersonal and technical skills.

Overview

7
7
years of professional experience

Work History

Live Chat Specialist (Contractor)

Sephora
01.2024 - 05.2024
  • Developed exemplary writing skills through continued correspondence with upwards of 150 customers daily.
  • Maintained 70 wpm typing speed to assist customers in timely and efficient manner.
  • Assisted customers with order placement, product returns and order tracking.
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
  • Reduced team average handle time by 15% within 60 days of hire assisting up to 4 clients simultaneously.

Technical/Consumer Service Representative

JPMorgan Chase & Co
12.2020 - 01.2024
  • Answered over 200 calls per shift to meet fast-paced call center demands.
  • Provided remote assistance to customers experiencing Bank account and technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Boosted first-call resolution rates by 25% with efficient problem-solving skills and deep product knowledge.
  • Reduced team average handle time by 15% within 60 days of hire taking up to 30 calls per hour during Peak times.

Retail Sales Associate

Ross Dress For Less
05.2018 - 12.2020
    • Performed cash, card and check transactions securely minimizing discrepancies and potential losses.
    • Adapted quickly to new technologies implemented within POS systems, ensuring seamless transition periods for both staff and customers.
    • Handled high volume transactions during peak periods without compromising service quality or accuracy.
    • Teamwork to replenish sales floor merchandises and organize shelves, racks and bins for optimal appearance.
    • Scored 95% or higher on weekly cash register performance evaluations.
    • Awarded "employee of the month" twice in 2018.

Crew Member

Five Guys
02.2017 - 07.2018
    • Entered requested menu items into POS terminal, modifying with substitutions and add-ons to customize orders.
    • Accurately processed cash, credit cards, debit cards and gift cards payments.
    • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
    • Performed prep work such as washing, peeling, cutting and de-veining product.
    • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
    • Completed opening, closing and shift change tasks to promote store efficiency.

Education

Master Of Science (M.S.) In Data Analytics Candidate -

Western Governors University
Salt Lake City, UT
12.2025

Skills

  • POS Management
  • Technical Support
  • Data Entry
  • R and Python Programming
  • Multitasking and Organization
  • Attention to Detail
  • 60 WPM typing speed
  • Excel Functions
  • Data quality assurance processes
  • Query Tools

Accomplishments

  • Phi Theta Kappa Honor Society Member ( 2015 - Present)
  • The National Society of Leadership and Success Chapter Officer ( 2022 - Present)

Timeline

Live Chat Specialist (Contractor)

Sephora
01.2024 - 05.2024

Technical/Consumer Service Representative

JPMorgan Chase & Co
12.2020 - 01.2024

Retail Sales Associate

Ross Dress For Less
05.2018 - 12.2020

Crew Member

Five Guys
02.2017 - 07.2018

Master Of Science (M.S.) In Data Analytics Candidate -

Western Governors University

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Nene Dante