NENE DANTE
Richmond,TX
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Success Specialist
National Debt Relief
Houston, Texas
09.2024 - Current
- Exceed monthly legal Debt settlement approval goal by 28% within first 6 months of employment.
- Provide financial coaching to clients, fostering healthy financial habits.
- Conduct comprehensive budget analyses, helping clients find ways to save money and pay off debts faster.
- Top 3 highest ranking across all metrics in 2025.
Technical/Consumer Support Representative
JPMorgan Chase
Houston, Texas
01.2021 - 09.2024
- Conducted thorough risk assessments to ensure compliance with banking regulations.
- Diagnosed and troubleshot hardware, software and network issues.
- Collaborated with IT department to enhance online banking security measures, reducing instances of fraud and unauthorized access.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Education
Bachelor of Science - Information Technology Management
Western Governors University
Salt Lake City, UT05-2022
Skills
- Financial Risk Analysis
- Technical Support
- CRM Software
- R and Python
- Microsoft office specialist (MOS) expert
- Debt management strategies
- Data Entry
Certification
Certified in Cybersecurity (CC), ISC2, December 2025
[Link to Member Verification](https://www.isc2.org/MemberVerification)
[Link to Member Verification](https://www.isc2.org/MemberVerification)
Accomplishments
- AT&T 2024 Technology Academy Member
- Phi Theta Kappa Honor society Member
- The National Society of Leadership and Success Member (NSLS)
Timeline
Client Success Specialist
National Debt Relief
09.2024 - Current
Technical/Consumer Support Representative
JPMorgan Chase
01.2021 - 09.2024
Bachelor of Science - Information Technology Management
Western Governors University