Gardening
Nenita Burrell
Licensed Insurance Producer - Life, Health, Property & Casualty
Las Vegas,NV
Summary
Outgoing, detail-oriented, organized, proactive and solution-oriented individual seeking career opportunities in the Customer Service and Insurance Industry with over 10 years of in-depth product knowledge, providing tailored solutions to clients in sales, customer service and customer relations/retention in retail, banking, and insurance.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Licensed Insurance Producer - Life, Health and P&C
Sutherland Global Services/ Hiscox
Las Vegas, Nevada
10.2022 - 10.2023
- Managed approximately 80 incoming calls promoting new products and services; addressing client concerns and questions regarding business insurance policies.
- Conducted thorough risk assessments for clients to determine appropriate coverage levels and minimize potential liabilities
- Built strong relationships with clients, leading to increased referrals and business growth.
Licensed Insurance Producer - Life, Health and P&C
All Nevada Insurance (Broker Agency)
Las Vegas, Nevada
10.2021 - 10.2022
- Processed payments and pursued past-due balances for customer retention and to prevent/reduce policy cancellations
- Coordinated with customers on policy expirations/renewals and conducted policy reviews for cross-selling and referrals
- Developed agent/broker and underwriter relationship/partnership for Commercial Lines with various carriers based on appetite guidelines for a seamless customer experience.
- Promoted products and services using upselling and other sales strategies.
Licensed Insurance Producer - Life, Health and P&C
Wawanesa Mutual Insurance (CA and OR)
Las Vegas, Nevada
09.2019 - 05.2021
- Managed 80+ customers over the phone and email according to company performance metrics
- Identified customers' needs, researched, clarified and provided information on Auto, Motorcycle, RV and Property policies for the purpose of upselling or cross-selling products and services
- Assisted customers with billing, processing payments and policy cancellations/reinstatements
- Addressed customer complaints, errors, trouble-shooting problems and provided proper solutions/alternatives including escalating concerns as necessary.
Licensed Insurance Producer - Life, Health and P&C
Allstate Insurance Co - Lyons Group Agency
Las Vegas, Nevada
12.2018 - 09.2019
- Responsible for inbound and outbound calls for promoting and selling Life, Auto and Property insurance and services
- Generated quotes and educated clients on their best options, gathered client information and processed insurance applications
- Assisted customers in policy renewals, premium/billing inquiries and processing payments on their policies
- Collaborated effectively in a team environment for support, problem solving and driving agency success.
Independent Contractor - Life, Health and P&C
Bach Insurance Agency
Las Vegas, Nevada
01.2017 - 12.2018
- Offered insurance products for multiple insurance carriers using an Agent Database for telemarketing, direct mail email marketing campaigns
- Created customized quotes/plans for prospects for the best coverage options and pricing
- Gathered client information, processed and submitted applications.
- Participated in ongoing professional development opportunities to maintain licensure and stay abreast of industry advancements.
Customer Service Retention Specialist
Sutherland Global Services
Las Vegas, Nevada
09.2016 - 05.2017
- Addressed customer complaints in a timely manner and fulfilled needs of existing customers that are at risk for canceling services and orders
- Managed high call volumes daily and high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Retail Sales/Cashier
Nordstrom
Escondido, California
04.2014 - 03.2016
- Assisted in inventory management, accurately tracking stock levels and replenishing items as needed.
- Facilitated smooth payment process for customers using various methods, including cash, credit cards, gift cards, or mobile payments.
- Enhanced store reputation with excellent customer service, addressing concerns and resolving issues promptly.
Personal Banker/Asst Manager - Life, Series 6/63
Bank of America
San Diego, CA
06.2005 - 05.2014
- Responsible for daily retail banking operations; assisted in establishing new account openings for personal and business clients.
- Processed loan applications for home purchases, refinancing, home equity lines and business financing for local small business owners
- Collaborated with Investment Financial Advisor for wealth management, estate planning, asset protection and retirement. (
- Led new employee onboarding process, effectively training staff on bank policies and procedures.
Education
Associate's Degree - Business Administration And Management
Berkeley College of Business
Woodland Park, NJ 06.1995 - 01.1997
Certificate of: Banking - Banking And Financial Support Services
American Institute of Banking
Wayne, NJ 01.1995 - 06.1995
High School Graduate -
St. Teresa's High School
Monrovia, West Africa 01.1977 - 01.1979
Skills
Insurance sales expertise
Client Relationship Management
Client Service
Insurance product expertise
Interests
Travel
Languages
Tagalog
Native or Bilingual
Timeline
Licensed Insurance Producer - Life, Health and P&C
Sutherland Global Services/ Hiscox
10.2022 - 10.2023
Licensed Insurance Producer - Life, Health and P&C
All Nevada Insurance (Broker Agency)
10.2021 - 10.2022
Licensed Insurance Producer - Life, Health and P&C
Wawanesa Mutual Insurance (CA and OR)
09.2019 - 05.2021
Licensed Insurance Producer - Life, Health and P&C
Allstate Insurance Co - Lyons Group Agency
12.2018 - 09.2019
Independent Contractor - Life, Health and P&C
Bach Insurance Agency
01.2017 - 12.2018
Customer Service Retention Specialist
Sutherland Global Services
09.2016 - 05.2017
Retail Sales/Cashier
Nordstrom
04.2014 - 03.2016
Personal Banker/Asst Manager - Life, Series 6/63
Bank of America
06.2005 - 05.2014
Associate's Degree - Business Administration And Management
Berkeley College of Business
06.1995 - 01.1997
Certificate of: Banking - Banking And Financial Support Services
American Institute of Banking
01.1995 - 06.1995
High School Graduate -
St. Teresa's High School
01.1977 - 01.1979
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