Summary
Overview
Work History
Education
Skills
Timeline
Generic

Neo Krenz

Elgin,IL

Summary

Dynamic customer service professional with extensive experience at Fratos Catering, excelling in client relations and problem resolution. Proven ability to enhance customer satisfaction through effective communication and technical support, including POS system programming. Skilled in inventory management and adept at building lasting relationships, ensuring repeat business and loyalty. As of now I am responsible for keeping up with the clients I have, like reaching out for reviews and general notes they have and keeping a good relationship with said clients as well as taking customer service like calls when people have problems with our catering website or just have general questions.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Fratos Catering
09.2023 - Current

Worked on POS system programming and consistent monthly updates as at this location menu items would change every month and to be brief the system was like tangled wires so updates to it were very technical but did it very easy.

Experience having clients for caterings and going to get more clients and keeping a good relationship with said clients

Inventory management and restock as well as making the orders to get more of the products we need sent to us

As well as sales I have plenty of customer service experience when it came to the caterings I would get so many calls and would always be able to resolve issues in the best way possible each time

Sales Associate

Dsp Motersport
1201 S Northwest Hwy Barrington, IL 60010 United
05.2022 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Experienced with taking inventory and keeping things stocked up
  • Have skills working on pos system programming
  • Good with computers with a good at home set up for remote work

Education

Elgin Highschool
Elgin, IL

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Complaint resolution
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Call center operations
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Call management
  • Product knowledge
  • Paperwork processing
  • Appointment scheduling
  • Order processing
  • Team development
  • Documentation
  • Administrative support
  • Microsoft Office Suite
  • Technical support

Timeline

Customer Service Representative

Fratos Catering
09.2023 - Current

Sales Associate

Dsp Motersport
05.2022 - 08.2023

Elgin Highschool
Neo Krenz