Neokie Lathan
Lufkin,TX
Summary
Dynamic and results-driven professional with experience at Raising Cane's Restaurants, excelling in customer service and cash handling. Proven ability to enhance customer loyalty through effective complaint resolution and a commitment to cleanliness. Recognized for training new team members and optimizing operations to ensure a welcoming dining experience.
Overview
1
1
Certification
Work History
Front Counter Crew Member
Raising Cane's Restaurants
09.2025 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Operated point-of-sale system accurately, processing orders and handling cash transactions efficiently.
- Maintained cleanliness and organization of front counter area, adhering to health and safety standards.
- Assisted in training new team members on operational procedures and customer service techniques.
- Promoted a welcoming atmosphere through friendly interactions with both new and returning customers.
Assistant Manager
Castlepines
08.2025 - 09.2025
- Assisted in managing daily operations to ensure efficient workflow and service delivery.
- Coordinated staff schedules to optimize coverage during peak business hours.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
No Degree - Certificate Food Handlers
360 Food Service Handlers
Online09-2025
No Degree - Certified Nurses Aide
Angelina College
Lufkin, TX04-2007
High School Diploma -
Lufkin High School
Lufkin, TX05-1997
Skills
- Cleanliness and hygiene
- Complaint handling
- Efficient work ethic
- Patience and empathy
- Cash handling expertise
- Upselling strategies
- Data entry
- Problem-solving
- Time management
Certification
- [Area of certification] Training - [Timeframe]
- Foofhandlers 360
- Licensed [Job Title] - [Timeframe]Assissant Mananger
Languages
English
Full Professional
Timeline
Front Counter Crew Member
Raising Cane's Restaurants
09.2025 - Current
Assistant Manager
Castlepines
08.2025 - 09.2025
No Degree - Certificate Food Handlers
360 Food Service Handlers
No Degree - Certified Nurses Aide
Angelina College
High School Diploma -
Lufkin High School