Neoshay Wheeler

Chicago,IL

Summary

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 7 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service, sales and administrative tasks. Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.

Overview

years of professional experience

Certification

Work History

Aministrative Assistance /Catering

Hilton

2018.04 - 2023.12

Answered, screened and forwarded incoming phone calls.
Ordered and maintained adequate supply of office and catering supplies.
Assisted with printing, copying and assembling reports.
Maintained electronic and paper files of contracts and correspondence.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Scheduled office meetings and client appointments for staff teams.
Processed customer orders accurately and within agreed timeframes to meet service standards.
Created and maintained databases to track and record customer data.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

PSG Global Solutions

Call Center

2017.02 - 2018.03

Handled incoming mail, bills and invoices and completed appropriate actions.
Recorded status and duties completed in logbooks for management.
Scheduled daily and weekly care hours for client caseload.
Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Completed regular check-ins and progress report for each client.
Monitored clients' overall health and well-being and noted significant changes.
Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Documented residents' mental status, sleep, and eating patterns in medical record books.
Provided safe mobility support to help patients move around personal and public spaces.

Catering Team Leader

Portillos Restaurant

2015.05 - 2017.01

Met with clients to outline desired goals and prepared quotes for overall catering costs.
Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Secured new clients and accounts by analyzing and catering products to specific needs.
Handled catering scheduling, ordered food and planned events.
Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
Directed food preparation and cooking activities to meet health and safety standards.
Controlled expenses and boosted profitability by managing food and labor costs.
Trained new hires in food handling and safety protocols to boost knowledge and performance.
Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Coordinated kitchen activities with front-of-house staff for seamless and service.
Supervised food presentation and plating to enhance visual appeal.

Education

High School Diploma -

UIC College Prep High School

07.2017

Skills

Office administration
Spreadsheet management
Meeting minutes
Process optimization
Internal communications
Administrative support

Safe food handling
Food preparation mastery
Excellent Communication
Kitchen station cleanliness
Food preservation and storage methods