Results-driven Harm Reduction Specialist with proven expertise in customer relations, problem-solving, and documentation management. Adept at developing individualized care plans and enhancing service delivery to improve client satisfaction.
Overview
5
5
years of professional experience
Work History
Harm Reduction Specialist
Acacia Network: Casa Promesa
09.2023 - 07.2025
Collaborated with multidisciplinary teams to enhance service delivery for residents.
Assisted in developing and implementing individualized care plans for clients.
Conducted assessments to identify client needs and monitor progress effectively.
Provided training and support to staff on best practices in client engagement.
Collaborated with cross-functional teams to achieve project goals on time and within budget.
Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Followed all company policies and procedures to deliver quality work.
Supported data collection and analysis for program evaluation and reporting purposes.
Contributed to process improvements that enhanced operational efficiency within the team.
Maintained accurate documentation of client interactions and service utilization.
Security Officer
Taqwa Security Inc.
02.2020 - 02.2021
Monitored premises and personnel to ensure safety and compliance with security protocols.
Conducted regular patrols to detect and prevent security breaches or suspicious activities.
Responded promptly to alarms, incidents, and emergencies, coordinating with law enforcement as needed.
Prepared detailed incident reports documenting observations, actions taken, and outcomes of events.
Assisted in the evaluation of security systems and technologies for potential upgrades or enhancements.