Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nequanda Bass

The Bronx,NY

Summary

Results-driven Harm Reduction Specialist with proven expertise in customer relations, problem-solving, and documentation management. Adept at developing individualized care plans and enhancing service delivery to improve client satisfaction.

Overview

5
5
years of professional experience

Work History

Harm Reduction Specialist

Acacia Network: Casa Promesa
09.2023 - 07.2025
  • Collaborated with multidisciplinary teams to enhance service delivery for residents.
  • Assisted in developing and implementing individualized care plans for clients.
  • Conducted assessments to identify client needs and monitor progress effectively.
  • Provided training and support to staff on best practices in client engagement.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Followed all company policies and procedures to deliver quality work.
  • Supported data collection and analysis for program evaluation and reporting purposes.
  • Contributed to process improvements that enhanced operational efficiency within the team.
  • Maintained accurate documentation of client interactions and service utilization.

Security Officer

Taqwa Security Inc.
02.2020 - 02.2021
  • Monitored premises and personnel to ensure safety and compliance with security protocols.
  • Conducted regular patrols to detect and prevent security breaches or suspicious activities.
  • Responded promptly to alarms, incidents, and emergencies, coordinating with law enforcement as needed.
  • Prepared detailed incident reports documenting observations, actions taken, and outcomes of events.
  • Assisted in the evaluation of security systems and technologies for potential upgrades or enhancements.

Education

CASAC - CASAC

Metropolitan College of New York
12-2025

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management

Languages

Spanish
Full Professional

Timeline

Harm Reduction Specialist

Acacia Network: Casa Promesa
09.2023 - 07.2025

Security Officer

Taqwa Security Inc.
02.2020 - 02.2021

CASAC - CASAC

Metropolitan College of New York