Summary
Overview
Work History
Education
Skills
Servicesandvolunteerwork
Languages
Timeline
Generic

Neraldis Barcelo

Miami,FL

Summary

I am an enthusiastic and bilingual (Spanish/English) public relations student with a solid foundation in psychology and practical experience in customer service, team leadership, and research. I am pursuing a Master's degree in Public Relations and Communication Management, focusing on strategic communications, media relations, and crisis management. My strong interpersonal and communication skills have been developed through various professional roles, demonstrating my capacity to collaborate effectively, solve problems, and engage with diverse audiences. I am eager to apply my academic knowledge and transferable skills to contribute to developing innovative public relations strategies and promoting positive brand outcomes.

Overview

2024
2024
years of professional experience

Work History

Sr. Insurance Verifier

University of Miami
  • Strengthened relationships between insurers, clients, and healthcare providers through clear communication and timely resolution of disputes or inquiries.
  • Maintained up-to-date knowledge of industry regulations, changes, and trends through continuous professional development.
  • Reviewed 300+ patient cases and insurance coverage information per week.
  • Streamlined the verification process with meticulous attention to detail, ensuring accurate data entry and documentation.
  • Contributed to company's growth through consistent achievement of performance metrics related to accuracy, speed, and customer satisfaction ratings.

Front Desk / Insurance verifier

Bird Road Medical Center
09.2022 - 11.2023
  • Demonstrated expertise in various insurance plans, including HMOs, PPOs, and government-sponsored programs, ensuring accurate verification for diverse client populations.
  • Assisted clients with understanding their insurance policies, benefits, and limitations to promote informed decision-making regarding healthcare services.
  • Supported billing department by verifying coverage details to ensure correct invoicing of clients and prompt payment from insurers.
  • Reviewed 300+ patient cases and insurance coverage information per week.
  • Managed high-volume caseloads efficiently while maintaining strict deadlines for completing verifications and processing claims.

Key Holder

Vitamin Shoppe
07.2019 - 09.2023


  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Managed store personnel by delegating tasks and supervising daily operations.

Learning Assistant

Florida International University (FIU)
08.2020 - 12.2020
  • Enhanced student comprehension by utilizing diverse teaching methods and incorporating real-world examples.
  • Maximized the impact of individualized instruction, tailoring lessons to address specific strengths and weaknesses for each student.
  • Helped struggling students achieve academic success through targeted interventions and consistent progress monitoring.
  • Promoted a positive learning environment through consistent reinforcement of classroom expectations and open communication with students.
  • Improved learning outcomes, providing one-on-one tutoring sessions for students needing extra assistance.

Education

Master’s - Public Relations And Communication Management

University of Florida
Gainesville, FL
08-2025

Bachelor of Science - Psychology

Florida International University
04.2022

Associate of Arts - Psychology

Miami Dade College
12.2019

Skills

  • Customer service experience
  • HIPAA Compliance
  • Presentation skills mastery
  • Insurance Verification
  • Software Navigation
  • Team Leadership
  • Verbal and written communication
  • Complex Problem-Solving
  • Strategic Planning

Servicesandvolunteerwork

  • Psych Chi Honor Society, Fall 2020, Present
  • Child & Family Well-being (CFW) Clinic and Laboratory, 05/01/21, 12/01/21, Research Assistant, Florida International University (FIU)
  • Assessment of Behavior, Cognition, & Emotion Regulation in Children and Adolescents Lab (ABC-ERICA Lab), 08/01/21, 04/01/22, Research Assistant, Florida International University (FIU)

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Front Desk / Insurance verifier

Bird Road Medical Center
09.2022 - 11.2023

Learning Assistant

Florida International University (FIU)
08.2020 - 12.2020

Key Holder

Vitamin Shoppe
07.2019 - 09.2023

Sr. Insurance Verifier

University of Miami

Master’s - Public Relations And Communication Management

University of Florida

Bachelor of Science - Psychology

Florida International University

Associate of Arts - Psychology

Miami Dade College
Neraldis Barcelo