Neraldis Barcelo
Miami,FL
Summary
I am an enthusiastic and bilingual (Spanish/English) public relations student with a solid foundation in psychology and practical experience in customer service, team leadership, and research. I am pursuing a Master's degree in Public Relations and Communication Management, focusing on strategic communications, media relations, and crisis management. My strong interpersonal and communication skills have been developed through various professional roles, demonstrating my capacity to collaborate effectively, solve problems, and engage with diverse audiences. I am eager to apply my academic knowledge and transferable skills to contribute to developing innovative public relations strategies and promoting positive brand outcomes.
Overview
2024
2024
years of professional experience
Work History
Sr. Insurance Verifier
University of Miami
- Strengthened relationships between insurers, clients, and healthcare providers through clear communication and timely resolution of disputes or inquiries.
- Maintained up-to-date knowledge of industry regulations, changes, and trends through continuous professional development.
- Reviewed 300+ patient cases and insurance coverage information per week.
- Streamlined the verification process with meticulous attention to detail, ensuring accurate data entry and documentation.
- Contributed to company's growth through consistent achievement of performance metrics related to accuracy, speed, and customer satisfaction ratings.
Front Desk / Insurance verifier
Bird Road Medical Center
09.2022 - 11.2023
- Demonstrated expertise in various insurance plans, including HMOs, PPOs, and government-sponsored programs, ensuring accurate verification for diverse client populations.
- Assisted clients with understanding their insurance policies, benefits, and limitations to promote informed decision-making regarding healthcare services.
- Supported billing department by verifying coverage details to ensure correct invoicing of clients and prompt payment from insurers.
- Reviewed 300+ patient cases and insurance coverage information per week.
- Managed high-volume caseloads efficiently while maintaining strict deadlines for completing verifications and processing claims.
Key Holder
Vitamin Shoppe
07.2019 - 09.2023
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed store personnel by delegating tasks and supervising daily operations.
Learning Assistant
Florida International University (FIU)
08.2020 - 12.2020
- Enhanced student comprehension by utilizing diverse teaching methods and incorporating real-world examples.
- Maximized the impact of individualized instruction, tailoring lessons to address specific strengths and weaknesses for each student.
- Helped struggling students achieve academic success through targeted interventions and consistent progress monitoring.
- Promoted a positive learning environment through consistent reinforcement of classroom expectations and open communication with students.
- Improved learning outcomes, providing one-on-one tutoring sessions for students needing extra assistance.
Education
Master’s - Public Relations And Communication Management
University of Florida
Gainesville, FL08-2025
Bachelor of Science - Psychology
Florida International University
04.2022
Associate of Arts - Psychology
Miami Dade College
12.2019
Skills
- Customer service experience
- HIPAA Compliance
- Presentation skills mastery
- Insurance Verification
- Software Navigation
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Strategic Planning
Servicesandvolunteerwork
- Psych Chi Honor Society, Fall 2020, Present
- Child & Family Well-being (CFW) Clinic and Laboratory, 05/01/21, 12/01/21, Research Assistant, Florida International University (FIU)
- Assessment of Behavior, Cognition, & Emotion Regulation in Children and Adolescents Lab (ABC-ERICA Lab), 08/01/21, 04/01/22, Research Assistant, Florida International University (FIU)
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk / Insurance verifier
Bird Road Medical Center
09.2022 - 11.2023
Learning Assistant
Florida International University (FIU)
08.2020 - 12.2020
Key Holder
Vitamin Shoppe
07.2019 - 09.2023
Sr. Insurance Verifier
University of Miami
Master’s - Public Relations And Communication Management
University of Florida
Bachelor of Science - Psychology
Florida International University
Associate of Arts - Psychology
Miami Dade College
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