Nereida Vargas

• Facilitated team achievement of task completion and performance goals through strategic guidance.
• Resolved operational issues swiftly to maintain high customer satisfaction levels.
• Oversaw billing processes, ensuring accuracy and compliance with company policies.
• Led and mentored billing specialists by allocating tasks and providing training opportunities.
• Trained all employees on policies and procedures to promote a compliant work environment.
• Managed outstanding accounts receivable across multiple projects for improved financial performance.
• Supervised a diverse team of over 35 members, remaining accessible at all times.

Managed client accounts to enhance satisfaction and retention rates.

• Developed strategic plans that improved service delivery and operational efficiency.
• Collaborated with cross-functional teams to streamline project workflows.
• Oversaw budget allocations for client projects, ensuring alignment with financial objectives.
• Trained and mentored junior team members on industry best practices.
• Resolved client issues promptly while maintaining clear communication.
• Monitored account financial performance to uphold profitability standards.
• Ensured compliance with PHI regulations and confirmed completion of required training.