MARTA VITTITOE

Duties performed require considerable judgment, analysis, maturity, and initiative to make decisions, obtain information, and resolve issues. Working relationships are established with the judiciary, court personnel, clerk of court staff, legal community, and public. Work is performed under the supervision of the Program Coordinator and is reviewed through reports, conferences, and results achieved. Perform other duties and projects as assigned by the supervisor.

Assisting the staff interpreter with scheduling, programming and executing.

• Responding to customer inquiries by researching, understanding and documenting plan information related to: * Covered benefits and exclusions, including prescription drug coverage * Eligibility, enrollment and disenrollment * Participating providers * Claims payments and processes * Authorization processes * Premium billing * Plan guidelines
• Assisting Health First Health Plans customers in a caring and knowledgeable manner, representing the organization as a skilled healthcare professional.
• Handling incoming sales inquiries from prospective customers by answering basic questions and referring to a licensed sales agent for closure.
• Provide assistance with customer service walk-in members in a timely and efficient manner.