Neresa Henny
Haines City,FL
Summary
Diligent Desired Position with solid background in commercial janitorial cleaning. Proven ability to maintain cleanliness and orderliness in various commercial settings, ensuring hygienic environment. Demonstrated expertise in utilizing cleaning equipment and supplies effectively while adhering to safety protocols.
Skilled at managing fast-paced commercial cleaning projects alone or as part of a team. Quality-driven and knowledgeable with a good understanding of time management requirements and a flexible schedule.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Commercial Janitorial Cleaner
ABM Industries
Davenport Fl
10.2025 - Current
- Cleaning all office areas, breakroom areas, bathroom areas, entrance areas and even driving scrubber machine to clean floors of warehouse.
- Supervised daily cleaning operations, ensuring adherence to safety protocols and quality standards.
- Trained and mentored new staff on efficient cleaning techniques and equipment usage.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Conducted regular inspections to maintain cleanliness and address maintenance issues promptly.
- Utilized commercial cleaning equipment effectively, maximizing performance and minimizing operational costs.
- Consistently exceeded client satisfaction benchmarks through attentive service, proactive problem-solving, and a strong work ethic.
Cleaner/Helper
Advertisemint inc
Davenport, FL
01.2025 - 09.2025
- Cleaning and scrubbing pool area and back patio area
- Cleaning kitchen stovetop, microwave, sink, dishes, thoroughly and sweeping/mopping floors
- Collecting all dirty laundry then washing, drying, folding and putting away clothes
- Cleaning bedrooms vacuuming, sweeping/mopping, washing linens and making beddings neatly
- Dust everywhere in home from top to bottom
- Cleaning bathrooms such as scrubbing sinks, toilets, showers and sweeping/mopping floors
- Stock all bathrooms with more toilet paper and hand towels/bath towels
- Organizing refrigerators and pantry/ throwing away old food and cleaning appliances and areas thoroughly
- Cleaning the pet cat area, supplies and feeding them as well
- Care for 5yr old daughter such as cooking, cleaning and doing hairstyles
Delivery Driver
DoorDash
Florida
03.2021 - 05.2024
- Transportation: Safely driving my vehicle to deliver items to designated locations.
- Loading and Unloading: Handling the goods, and carefully carrying loaded and unloaded items.
- Delivery Management: Ensuring timely and accurate delivery of items to customers or businesses, often following specific routes and schedules.
- Customer Interaction: Interacting with customers during delivery, potentially collecting payments, and addressing any questions or concerns.
- Record Keeping: Maintaining accurate records of deliveries, including any issues encountered.
- Vehicle Maintenance: Performing routine checks on my vehicle, ensuring it's clean and well-maintained.
Sales Associate
Skywalker smokeshop and liquor
Davenport, FL
08.2023 - 02.2024
- Greeting customers: Providing a warm and welcoming atmosphere.
- Assisting customers: Helping customers find products, answering questions about different items available and providing recommendations based on their needs.
- Processing sales: Handling cash and credit card transactions accurately and efficiently.
- Verifying age: Ensuring compliance with all applicable laws and regulations regarding the sale of age-restricted products, such as tobacco and alcohol.
- Handling returns and refunds: Processing returns and refunds according to store policy.
- Restocking shelves: Ensuring shelves are well-stocked and organized.
- Maintaining cleanliness: Keeping the store, including the sales floor, backroom, and other areas, clean and tidy.
- Merchandising: Arranging and displaying merchandise to maximize sales and create an appealing environment.
- Inventory management: Assisting with inventory counts, and helping to minimize loss.
- Opening and closing duties: Assisting with opening and closing procedures, including cash handling and daily reporting.
Cleaner
Monica's Cleaning Service
Davenport, FL
03.2023 - 01.2024
- Cleaning and Sanitizing: Vacuuming, dusting, cleaning bathrooms (toilets, sinks, showers, tubs), cleaning windows and mirrors, and ensuring all surfaces are sanitized with appropriate cleaning chemicals.
- Bed Making and Linen Management: Stripping and making beds, replenishing linens (sheets, towels, etc.), and managing the removal of soiled linens.
- Restocking Amenities: Replenishing guest room supplies like soaps, shampoos, lotions, tissues, and coffee.
- Trash and Recycling Removal: Emptying trash and recycling receptacles in guest rooms and common areas.
- Reporting Maintenance Issues: Identifying and report any maintenance or repair needs in guest rooms or other areas.
- Outdoor Cleaning: Cleaning outdoor areas like patios, balconies and pool areas.
- Deep Cleaning: Perform deep cleaning tasks on specific days or as part of special projects.
Housekeeper
The Walt Disney Company
Orlando, FL
02.2022 - 07.2022
- Cleaning and Sanitizing: Vacuuming, dusting, cleaning bathrooms (toilets, sinks, showers, tubs), cleaning windows and mirrors, and ensuring all surfaces are sanitized with appropriate cleaning chemicals.
- Bed Making and Linen Management: Stripping and making beds, replenishing linens (sheets, towels, etc.), and managing the removal of soiled linens.
- Restocking Amenities: Replenishing guest room supplies like soaps, shampoos, lotions, tissues, and coffee.
- Trash and Recycling Removal: Emptying trash and recycling receptacles in guest rooms and common areas.
- Maintaining cleanliness of areas and housekeeper carts: Work spaces and tools used for cleaning are properly maintained.
- Reporting Maintenance Issues: Identifying and report any maintenance or repair needs in guest rooms or other areas.
- Guest Interaction: Interact with guests, answering questions, and addressing concerns according to established service standards.
- Using Technology: Roles require using a smartphone or other device to access room assignments, submit work orders, and communicate with supervisors.
- Outdoor Cleaning: Cleaning outdoor areas like patios, balconies and pool areas.
- Deep Cleaning: Perform deep cleaning tasks on specific days or as part of special projects.
- Providing Support: Supporting other housekeepers with tasks like transporting linens or restocking carts.
Crew Leader
Hardee's
Minneola, FL
06.2016 - 02.2019
- Supervising Shifts: Leading and guiding the team during their shift, ensuring all stations are operating efficiently and effectively.
- Maintaining Standards: Upholding Hardee's standards for quality, service, and cleanliness.
- Maintaining Reports: Keeping accurate records as required by the company.
- Managing Labor Costs: Ensuring labor costs are within company standards.
- Controlling Inventory: Managing inventory levels to meet company standards.
- Maintaining the Restaurant: Ensuring the building and equipments are properly maintained, cleaned, and operating correctly.
- Cash Handling: Responsible for all cash transactions during the shift, ensuring proper procedures are followed.
- Ensuring Safety and Security: Enforcing all relevant safety, security, and sanitation policies and procedures.
- Providing Excellent Customer Service: Ensuring that all customers receive a positive and satisfying experience.
- Communication: Effectively communicating with team members, management, and customers.
- Problem Solving: Addressing and resolving any issues that arise during the shift.
Education
High school or equivalent - undefined
Lake Minneola High
Clermont, FL05.2015
Skills
Food service
Conflict management
Kitchen Experience
Inventory management
Residential cleaning
Time management
Communication skills
Cash register
Food Production
Restaurant experience
Customer service
Sales
Customer Service (7 years)
Cooking
Cleaning Experience
Food Preparation
Organizational skills
Certification
Driver's License
Timeline
Commercial Janitorial Cleaner
ABM Industries
10.2025 - Current
Cleaner/Helper
Advertisemint inc
01.2025 - 09.2025
Sales Associate
Skywalker smokeshop and liquor
08.2023 - 02.2024
Cleaner
Monica's Cleaning Service
03.2023 - 01.2024
Housekeeper
The Walt Disney Company
02.2022 - 07.2022
Delivery Driver
DoorDash
03.2021 - 05.2024
Crew Leader
Hardee's
06.2016 - 02.2019
High school or equivalent - undefined
Lake Minneola High