NERESSA N. LAWSON
Fort Worth,TX
Summary
Dynamic and purposeful professional with experience in managing customer interactions and delivering effective solutions. Adept at leveraging exceptional communication and critical thinking skills to address customer concerns and enhance satisfaction swiftly. Committed to building and nurturing positive customer relationships while upholding the highest service standards. Proven record of driving operational efficiency and contributing to organizational success through strategic problem-solving and a customer-centric approach, seeking to bring expertise in customer service and operations management to a forward-thinking organization dedicated to excellence.
Highly skilled Property Adjuster with relevant experience in assessing property damage, estimating repair costs, and negotiating settlements. Proficient in interpreting insurance policies and determining coverage limits. Proven strengths include exceptional analytical thinking, keen observation skills, and effective communication abilities. Notable impact made in previous work by consistently ensuring fair and efficient claim settlements that satisfy both client expectations and company standards.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Licensed Property Adjuster II
The Hartford
Fort Worth, TX
01.2022 - 11.2024
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss
- Prepared comprehensive reports to negotiate the purchase price and repair of properties
- Coordinated and managed field investigations, outside engineers, contractors, and cause and origin experts
Director of Operations
In God's Loving Image Child Care
Fort Worth, TX
03.2006 - 01.2022
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement
- Collaborated with senior management to develop and execute long-term corporate goals and objectives
- Mentored and coached team members to foster a productive and engaging work environment
Account Manager
Big Smith Trucking Company
Fort Worth, TX
03.2010 - 05.2020
- Increased client satisfaction by building strong relationships and addressing their needs promptly
- Maintained a high client retention rate by providing exceptional customer service and anticipating client needs
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution
- Successfully resolved escalated issues, preventing the potential loss of valuable clients while maintaining positive relationships with all parties involved
Education
Bachelor of Science - Business Management
The University of Phoenix
Skills
- Claims investigation
- Policy interpretation
- Customer service
- Problem-solving abilities
- CRM software
- Billing management
- Appointment scheduling
- Salesforce CRM
- Microsoft office
- 60 wpm typing speed
- Policy analysis
- Risk assessment
- Negotiation techniques
- Relationship management
- Contract review
- Insurance regulations
- Fraudulent claims investigation
- Claims evaluation
- Written communication
- Insurance policy coverage expertise
- Insurance policy knowledge
- Check claims
- Decision-making skills
- File and record management
- Early childhood education
- Social-emotional learning
- Time management
- Effective communication
- Regulatory compliance
- Case management
Websites
Certification
- Commissioned Notary Public, Texas, Active
- P & C Insurance License, Texas DOI
Accomplishments
- Spearheaded and managed a cross-functional team of 10+ professionals to redesign and optimize customer service workflows, resulting in a 30% reduction in response time and a 25% increase in customer satisfaction. These improvements directly contributed to a 15% revenue growth, enhancing operational efficiency and exceeding key performance targets.
- Implemented cost-saving initiatives that improved operational effectiveness and reduced expenses by 38%, further contributing to the company's bottom line.
Timeline
Licensed Property Adjuster II
The Hartford
01.2022 - 11.2024
Account Manager
Big Smith Trucking Company
03.2010 - 05.2020
Director of Operations
In God's Loving Image Child Care
03.2006 - 01.2022
Bachelor of Science - Business Management
The University of Phoenix