Doneld Carey

• Collaborated with contractors and policyholders to facilitate timely claim resolutions.

• Delivered exceptional customer service to clients by communicating information and actively listening to concerns.
• Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
• Investigated properties, classified damages and created estimates outlining repair costs.

• Collaborated with policyholders to gather necessary information and documentation to determine coverage.
• Perform onsite inspections to determine scope of damage and damage assessment.
• Prepare repair estimates and negotiated settlements with contractors to pay what we owe.
• Enhanced customer satisfaction with prompt communication and consistent follow-up on claim status updates.

• Evaluated property damage claims to determine coverage and settlement amounts.

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• Exercised proper judgment and decision making to analyze over 25 claims per week.
• Improved overall department performance metrics by consistently meeting or exceeding goals related to cycle time, productivity levels, and customer satisfaction ratings.
• Maintained compliance with state regulations and company guidelines through diligent adherence to policies and procedures.

• Monitor and take action on property adjusters desktops while away on vacation to help move claim forward
• Respond to inquiries from insureds and vendors related to claims assigned to adjusters out on vacation.
• Document claim files on all interactions with insureds and vendors
• Issue payments as needed to vendors and insureds

• Review and issue payments for vendor invoices for property claims
• Review and issue payments for depreciation to insureds
• Communicate settlemnt amounts with vendors and insureds

• Receive inbound calls from insureds to help file claims for auto and property
• Review auto policy for coverage
• Set up rentals and towing when needed
• Deliver exceptional customer service while assisting insureds in their time of need

• Presented products and services to prospective and existing customers to meet client needs.
• Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
• Fostered relationships with customers to expand customer base and retain business.
• Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.

• Identified root causes of club issues and executed game plan for improvement.
• Interviewed applicants to extend employment offers to maintain high-performing work environment.
• Delegated work to staff, setting priorities and goals.
• Calculated payroll by recording employee hours worked and approved time off requests.