Neri Lorenzo
Houston
Summary
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Experienced food service professional with strong focus on team collaboration and achieving results. Skilled in customer service, food preparation, and maintaining high standards of cleanliness and safety. Reliable and adaptable, excelling in fast-paced environments and ensuring client satisfaction.
Overview
1
1
Certification
Work History
Food Service Associate
Refresqueria Tropical
12603 Market St B, Houston, TX 77015
02.2023 - 08.2023
- Prepared and served a variety of drinks, snacks, and other menu items.
- Took customer orders accurately and efficiently
- Operated the cash register and handled cash and card transactions
- Maintained a clean and organized kitchen and dining area
- Restocked ingredients and supplies as needed
- Delivered friendly, prompt customer service in a fast-paced environment
- Trained new employees on proper food handling techniques and company procedures, fostering a consistent level of quality across the team.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Took food and beverage orders and conveyed special requests or concerns to kitchen.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
High School Diploma -
C.E. King High School
11433 East Sam Houston Pkwy N, Houston, TX 7704405-2025
Skills
- Strong communication skills
- Adaptability to change
- Customer service and assistance
- Cash handling proficiency
- Efficient multitasking
- Sanitation standards compliance
- Flexible scheduling
- Food safety
- Customer relations
- Food preparation techniques
- Fast-paced environment
Accomplishments
- Trained 3 new employees on daily operations and customer service procedures
- Consistently handled 50+ customer orders per shift during peak hours
- Recognized by management for outstanding customer service and positive attitude
- Improved order accuracy and reduced wait times by helping streamline prep flow
- Helped boost repeat customer visits by building friendly rapport with regulars
Certification
- Texas Food Handler Certification
- Customer Service Certificate
- CPR and First Aid Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Food Service Associate
Refresqueria Tropical
02.2023 - 08.2023
High School Diploma -
C.E. King High School