Neria Torres
Atlanta,GA
Summary
Dynamic and engaging hospitality professional with proven expertise in customer service and bar terminology, honed across roles at notable venues. Excelled in creating memorable customer experiences, driving loyalty and referrals through exceptional service and innovative drink crafting. Skilled in team collaboration and complaint resolution, consistently maintaining high satisfaction levels even during peak times.
Overview
3
3
years of professional experience
Work History
Waitress
Pink Pony
Brookhaven, GA
04.2024 - Current
- Keep server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Assist customers/dancers with VIP rooms, serving as needed.
- Covering the bar area as needed.
Bartender/Waitress
Vivide
Atlanta, GA
03.2023 - 03.2024
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Proved successful working within tight deadlines and a fast-paced environment.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Waitress/Bartender Fill in
Diamond Club
Atlanta, GA
11.2021 - 03.2023
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Associate of Arts - Dance
University of The Arts
Philadelphia, PA05-2009
Skills
- Customer service
- Bar terminology
- Attention to detail
- Hospitality and accommodation
- Effective customer upselling
- Payment processing
- Point of sale systems
- Team collaboration
- Complaint resolution
- Serving expertise
- Basic math
- Hospitality service expertise
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Waitress
Pink Pony
04.2024 - Current
Bartender/Waitress
Vivide
03.2023 - 03.2024
Waitress/Bartender Fill in
Diamond Club
11.2021 - 03.2023
Associate of Arts - Dance
University of The Arts
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