Neriah DeBose
Conduent Inc.
Oakland,California
11
years of professional experience
Hardworking, mission driven individual with major interests in self-development, music, art, cooking and travel.
Work History
Customer Service Representative
1 Year 8 Months- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Managed inbound and outbound calls to resolve customer inquiries efficiently while keeping track of all call-related information within system, ensuring accurate data entry for future reference and analysis purposes.
- Handled high-pressure situations calmly and professionally, consistently maintaining composure when faced with challenging scenarios or demanding callers.
- Effectively navigated multiple computer systems simultaneously to access relevant customer information during calls.
- Handled confidential information securely while answering questions related to billing, account statuses and other sensitive topics.
- Provided personalized solutions based on individual customer needs, leading to higher levels of satisfaction and loyalty among clients.
- Participated in training programs to enhance knowledge and customer service skills.
Barista Shift Lead
1 Year 1 Month- Crafted high-quality beverages using espresso machines and brewing equipment while providing exceptional customer service, ensuring a positive experience for all patrons.
- Collaborated with team members to optimize workflow during peak hours for efficiency while maintaining cleanliness and organization of workstations to meet health and safety standards.
- Trained new baristas on coffee preparation techniques and customer service, managed inventory levels and restocked supplies to ensure uninterrupted service flow.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Educated customers on offerings, promoting upselling opportunities and enhancing their overall experience.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Used POS system to accurately enter orders and process payments.
Restaurant Server
3 Years 8 Months- Delivered exceptional customer service in fast-paced dining environment while managing multiple tables efficiently, ensuring timely order processing and delivery.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after serving, taking action to correct any problems.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions ending customers experience with satisfaction and revisitation.
Team Leader
2 Years 10 Months- Crafted high-quality smoothies using fresh ingredients and adhering to standard recipes while maintained cleanliness and organization of workstations to ensure food safety compliance.
- Operated both blending and juicing equipment efficiently to meet customer demands.
- Provided personalized recommendations for customers with dietary restrictions or allergies, ensuring their needs were met safely and deliciously.
- Cut, diced and chopped fresh ingredients and toppings for smoothies while also replenishing ingredients, moving from cold or frozen storage to preparation area.
- Followed health, safety and sanitation guidelines with proper handwashing, food storage and sanitization.
- Operated POS system for quick order entry and cash drawer accuracy.
Team Member
1 Year 9 Months- Prepared fresh sandwiches and salads following established recipes and assembly guidelines while maintaining cleanliness and organization of workstations to ensure efficiency and safety.
- Monitored food safety standards to ensure compliance with health regulations during food preparation.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Supported fellow employees through effective communication and teamwork during busy periods.
- Managed cash transactions efficiently while adhering to company policies for financial security measures.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
Education
High School Diploma
- Member of The Environmental Science Academy
Skills
Active Listening
Critical Thinking
Customer Relations
Data Entry
Appointment Scheduling
Order Processing
De-Escalation Techniques
Product Sales
Account Management
Team Development
Staff Training
Willingness To Adapt
Timeline
Customer Service Representative
Conduent Inc.
12.2024 - CurrentRead More
Barista Shift Lead
Peets Coffee And Tea, & Santoro Coffee
11.2023 - 12.2024Read More
Restaurant Server
Mel's Diner
03.2020 - 11.2023Read More
Team Leader
Jamba Juice
05.2017 - 03.2020Read More
Team Member
Togo's Eatery
08.2015 - 05.2017Read More
San Leandro High School
High School Diploma
Read More