NERIAH LAU
Summary
Remote-ready administrative professional with 5+ years supporting executives, small businesses, and medical offices. Skilled in communication, scheduling, multitasking, and handling high-volume calls in fast-paced environments. Strong background in reception and administrative support within both medical and business settings, with proven ability to coordinate tasks independently. Seeking a fully remote administrative, customer support, or virtual assistant role.
Overview
7
7
years of professional experience
Work History
Front Desk Medical Receptionist
Orthopedic Surgeon’s Office
11.2024 - 10.2025
- Used AdvancedMD for scheduling, chart updates, patient messaging, and documentation.
- Handled high-volume calls, insurance forms, check-ins, and payment processing.
- Prepared billing spreadsheets, superbills, PT prescriptions, and MRI orders.
- Communicated professionally with patients and providers in a fast-paced office.
Personal Assistant / Administrative Support
CarolinaRussoArt
01.2019 - 11.2024
- Managed email inbox, customer inquiries, and daily communication.
- Planned schedules, arranged appointments, and updated calendars.
- Coordinated artwork shipping, packaging, tracking, and customer updates.
- Maintained organized digital files, orders, and project timelines.
- Provided general business support for a self-run creative business.
- Worked independently in a fully remote environment.
Education
Associate of Science - Health Science
01.2025
High School Diploma - undefined
01.2021
Skills
- Customer Service (Phone, Email)
- Appointment Scheduling
- Insurance verification
- Medical billing
- AdvancedMD (EHR)
- CRM & Ticketing Systems
- Data Entry
- Spreadsheets (Google Sheets, Excel)
- Digital Organization & Filing
- Document Preparation
- Inbox Management
- Time Management
- Prioritization
- Shipping Coordination
- Google Workspace
- Microsoft Office
- Problem-Solving
- Multitasking
Timeline
Front Desk Medical Receptionist
Orthopedic Surgeon’s Office
11.2024 - 10.2025
Personal Assistant / Administrative Support
CarolinaRussoArt
01.2019 - 11.2024