Hi, I’m
Nerisha Bryce
Kissimmee,FL
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
Highly efficient customer care representative well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
14
years of professional experience
Work History
Osceola County Clerk’s Office
Customer Care Clerk
01.2018 - Current
Job overview
- Process and record 1000 legal documents per day from customers.
- Understanding different document types and collecting recording fees, documentary stamp and intangible tax fees.
- Provide information about court documents requested by public without dispensing legal advice.
- Assist with Land Records search.
- Deliver best-in-class service experiences virtually or in person.
- Ensure payments are accurately processed.
- Reconcile cash transactions.
- Input data into multiple system applications/software.
- Perform other duties as assigned.
Central Florida Investment Company
Marketing Agent
03.2015 - 05.2019
Job overview
- Provided quality customer service to all Specialty Marketing packages
- Collected deposits, hook tours, book and sell attraction/dinner reservations
- Added extra nights, upgrade packages
- Qualified 50-100 guests for sales presentation per day.
- Boosted sales through development of compelling promotional materials and targeted advertising strategies.
Pearson Vue Test Centers
Exam Administrator/Proctor
06.2010 - 06.2016
Job overview
- Admitted examinees
- Verified identification and explained exam process
- Maintained client confidential information and security
- Monitored 50-75 examinees while testing per day.
Education
Valencia State CollegeOrlando, FL
Associate of Arts from General
01.2010
Skills
- Excellent interpersonal skills, customer service skills and communication skills
- Possess ability to comprehend and comply with all Federal, State, local and company regulations, policies, operating procedures, and work instructions
- Microsoft Office
- Basic accounting
- File and database management
- Quality Management
- Creative Thinking
- Customer Satisfaction
- Relationship Building
- Customer Communication
- Administrative Support
- Cash Handling
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeFull TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementPaid sick leaveTeam Building / Company RetreatsPaid time off401k matchCompany CultureFlexible work hoursHealthcare benefits4-day work weekTimeline
Customer Care Clerk
Osceola County Clerk’s Office
01.2018 - Current
Marketing Agent
Central Florida Investment Company
03.2015 - 05.2019
Exam Administrator/Proctor
Pearson Vue Test Centers
06.2010 - 06.2016
Valencia State College
Associate of Arts from General
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