Nerissa Delapena
SAN DIEGO,CA
Summary
Diligent [Desired Position] with background in providing compassionate care to individuals. Known for fostering supportive environment and assisting with daily living activities to enhance client well-being. Demonstrated ability to manage medication schedules and maintain open communication with medical professionals and families.
Overview
17
17
years of professional experience
Work History
Senior Deli Clerk
Sprouts Farmers Market
San Diego, CA
06.2009 - Current
- Assisted in food preparation and presentation of deli products to enhance customer experience.
- Maintained cleanliness and organization of deli area to comply with safety standards.
- Learned proper handling techniques for various meats and cheeses to ensure quality and freshness.
- Supported team members in daily operations during peak hours to improve service efficiency.
- Engaged with customers to provide product information and answer inquiries regarding deli offerings.
- Collaborated with staff to restock shelves and display cases, ensuring product availability for customers.
- Adhered to all food safety regulations while preparing, slicing, and packaging deli items.
- Developed knowledge of inventory management practices by assisting with stock rotation and ordering supplies.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Utilized advanced slicing techniques to efficiently process meats and cheeses, minimizing waste while maximizing yield per item.
- Conducted weekly inventory audits to proactively identify potential stock issues before they impacted sales performance.
- Prepared custom orders for customers, consistently meeting their specific preferences while adhering to high quality standards.
- Developed strong relationships with vendors, negotiating favorable pricing for high-quality products.
Front End Service Manager
Sears
San Diego, CA
- Oversaw daily operations, ensuring service excellence and customer satisfaction.
- Trained and mentored staff on best practices and operational procedures.
- Developed and implemented process improvements to enhance service efficiency.
- Analyzed performance metrics to identify areas for operational enhancement.
- Coordinated cross-functional teams to streamline service delivery processes.
- Managed inventory levels, optimizing stock availability for customers.
- Resolved customer inquiries and complaints, fostering positive relationships.
- Implemented training programs that improved team performance and engagement.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Caregiver For Elderly And Autistic Children
At Your Home Family Care
San Diego, CA
- Assisted clients with daily living activities, ensuring comfort and safety.
- Administered medication and monitored health conditions as directed by healthcare professionals.
- Developed positive relationships with clients, enhancing emotional well-being and trust.
- Implemented personalized care plans, adapting strategies to meet individual client needs.
- Maintained accurate records of care provided, documenting changes in clients' conditions.
- Collaborated with multidisciplinary teams to coordinate comprehensive care for clients.
- Improved client satisfaction through consistent communication and responsive support services.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
High School or GED - undefined
Madison High School
San Diego, CA06.1993
Skills
Respectful and compassionate
Time management
Elderly care
Problem-solving
Dependable and responsible
Patient care
Daily living assistance
Multitasking and organization
Personal hygiene assistance
Basic housekeeping
Emotional support
Housekeeping
Strong ethics
Meal preparation
Housekeeping tasks
Relationship building
Timeline
Senior Deli Clerk
Sprouts Farmers Market
06.2009 - Current
High School or GED - undefined
Madison High School
Caregiver For Elderly And Autistic Children
At Your Home Family Care
Front End Service Manager
Sears