Nerissa Perez
Poughkeepsie
Summary
Responsible worker with good judgment and a flexible schedule. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. Hardworking with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Assistant
Melville H. Hughes, M.D., P.C. Dermatology
Poughkeepsie
09.2025 - Current
- Coordinated patient appointments to optimize scheduling efficiency
- Assisted incoming patients with check-in procedures to ensure seamless service
- Entering patient demographics into the computer
- Managed medical charts by pulling and filing to maintain organized patient records
- Assisted in patient intake and managed medical records efficiently.
- Coordinated appointments and scheduled follow-up visits for patients.
- Prepared exam rooms and ensured proper sterilization of instruments.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Organized charts, documents and supplies to maintain team productivity.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Organized patient charts before each day's clinic sessions began.
- Supported administrative staff by processing payments.
Deli Worker
Shop Rite
Wappingers Falls
08.2023 - 09.2025
- Ensured that all areas were properly cleaned before closing each day including floors, countertops and refrigeration units.
- Communicated effectively with customers and co-workers to enhance service experience.
- Adapted quickly to changes in the workplace environment in order to meet customer demands.
- Collaborated with fellow team members to complete daily tasks efficiently while maintaining high standards of cleanliness.
- Monitored inventory levels to maintain consistent stock availability throughout the day.
- Handled multiple customer orders simultaneously, ensuring accuracy and quality of each product.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Answered customer inquiries about deli products and pricing.
- Prepared deli meats and cheeses according to customer orders.
- Maintained cleanliness and organization of the deli display case.
- Assisted customers with product selection and provided recommendations.
- Operated slicer and other equipment safely and efficiently.
- Collaborated with team members to manage inventory levels effectively.
- Trained new employees on deli processes and safety standards.
- Monitored food safety practices to ensure compliance with health regulations.
- Maintained a clean, neat and well-stocked deli area.
- Followed food safety guidelines when preparing sandwiches, salads and other deli items.
- Rotated stock on shelves to ensure freshness of products.
- Assisted customers with selecting deli items and providing product knowledge.
- Greeted customers in a friendly manner and provided excellent customer service.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Organized the storage areas for deli products, ensuring that all items were properly labeled and stored according to health department regulations.
- Restocked shelves with freshly prepared foods during peak hours.
- Cleaned work surfaces regularly throughout shift using appropriate cleaning solutions.
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
- Performed opening and closing duties such as setting up equipment and closing registers at the end of shifts.
- Guided customers to restrooms and amenities to enhance their experience.
- Acquired new skills to support team and further accommodate customer needs.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Maintained safe food handling practices to prevent germ spread.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Informed customers of deli specials.
- Sliced meats and cheeses and weighed deli items for customers.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Responded to customer questions regarding product availability.
- Provided customers with fresh product and correct portion size to minimize shrink.
- Resolved common and complex issues by determining the need of the customer and immediately offering favorable solutions, increasing customer satisfaction scores from to.
- Monitored expiration dates of products to ensure quality control standards were met.
- Trained new employees on deli operations, including food safety procedures and customer service techniques.
Education
Medical Assisting - Training program
Carmel Med Training
Poughkeepsie, NYHigh school diploma or GED -
Skills
- Medical assisting
- Patient interaction
- Patient service
- Clinical environment
- Medical scheduling
- Vital signs
- Telehealth coordination
- Data entry
- Computer skills
- Computer literacy
- Organizational skills
- Attention to detail
- Time management
- Team collaboration
- Teamwork
- Effective communication
- Verbal communication
- Face-to-face communication
- Customer service
- Customer communication
- Active listening
- Problem solving
- Adaptability
- Conflict resolution
- Spanish
- Conflict resolution
- Team collaboration
- Patient management
- Telehealth coordination
Certification
- BLS Certification, 08/01/25, 08/01/27
- Certified Medical Assistant, 07/01/25, 07/01/27
- CCMA Certification, 07/01/25, 07/01/27
- Driver's License
Languages
- English, Bilingual
- Spanish, Bilingual
Timeline
Medical Assistant
Melville H. Hughes, M.D., P.C. Dermatology
09.2025 - Current
Deli Worker
Shop Rite
08.2023 - 09.2025
Medical Assisting - Training program
Carmel Med Training