Nerissa M. Baptiste
Brooklyn
Summary
Supported daily operations in an office environment with over 10 years of experience.,Assisted in a residential group home setting, contributing to team goals.,Graduated from Compu21 Institute with a Medical Assistant certification in November 2024.,Hold a National Healthcareer Association Certified Clinical Medical Assistant credential.,Demonstrated strong interpersonal skills and provided excellent customer service.,Organized tasks effectively while managing multiple priorities.
Overview
13
13
years of professional experience
Work History
Patient Care Associate (PCA/MA)
Medrite Urgent Care
Brooklyn, NY
11.2022 - Current
- Managed the registration of patients upon arrival, ensuring accurate data collection and timely service.
- Executed insurance verifications utilizing Navinet, ePaces, and Availity systems.
- Oversaw multi-line phone call operations to enhance communication flow. Supervised email response strategies to improve client engagement.
- Executed comprehensive opening and closing checklist procedures to ensure operational readiness.
- Performed routine checks of patients' vital signs to support clinical evaluations and treatment plans.
- Performs vision and hearing testing and simple urinalysis
- Inform patients on proper preparation for various medical testing
- Maintains, completes, processes and files patients charts, appropriate forms and documentation
- Collecting urine samples for drug testing and sending to laboratory (Drug Testing)
Home Health Aide (HHA)
Aides at Home
Hicksville, NY
03.2022 - 11.2022
- Supported patient nutrition by assisting with meal consumption and preparing balanced meals.
- Facilitated patient attendance at appointments to ensure continuity of care.
- Supported patient well-being by ensuring consistent hygiene and personal care.
- Completed a daily duty assignment sheet and sent it to the coordinator daily
- Communicated patient status changes to nursing supervisor to ensure continuity of care.
- Maintained cleanliness and safety in patient living spaces.
- Completed training requirements promptly to enhance operational readiness.
Residential Manager (RM)
Institute for Community Living
Brooklyn, NY
03.2013 - 03.2020
- Investigated and reported serious allegations of abuse, completing incident reports in accordance with established agency protocols.
- Assisted in compiling monthly notes and processing monthly billing. Supported accurate billing through timely documentation of monthly notes.
- Established and maintained work schedules following the agency policy, managed time clock edits by the due dates.
- Facilitated individual and group meetings with staff to address observations, deficiencies, and new techniques.
- Supervised staff with emergencies, fire drills, and medical emergencies
- Conducted regular inspections of the residents' rooms to ensure property accountability and that all items are in working order and good condition.
- Kept an open way of communication for staff and the people supported.
- Various Residences
Education
Associate of Arts - Office Administration & Technology
ASA College
Brooklyn, NYClinical Certified Medical Assistant (CCMA/ NHA) -
Compu21 Institute
Queens, NYSkills
- Recorded patient vitals accurately
- Maintained valid driver's license
- Obtained certification as a clinical medical assistant (CCMA)
- Applied medical terminology proficiently
- Facilitated patient registration processes
- Achieved home health aide certification (HHA)
- Conducted insurance verification tasks
- Certified in CPR and first aid
- Demonstrated strong administrative skills
- Performed phlebotomy, ECG, and documentation duties
Timeline
Patient Care Associate (PCA/MA)
Medrite Urgent Care
11.2022 - Current
Home Health Aide (HHA)
Aides at Home
03.2022 - 11.2022
Residential Manager (RM)
Institute for Community Living
03.2013 - 03.2020
Associate of Arts - Office Administration & Technology
ASA College
Clinical Certified Medical Assistant (CCMA/ NHA) -
Compu21 Institute