Nermeen Benslaouia
McLean,VA
Summary
Experienced Sales Representative who has achieved exceptional success in business-to-consumer sales in different industries with a track record that includes consistently exceeding sales goals and significantly contributing to store efficiency. Now have a deep understanding of consumer behavior and effective sales strategies, which have consistently driven revenue growth and customer satisfaction. Dedicated to delivering outstanding results and building strong, long-lasting client relationships. Detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy. Hoping to secure and maintain a full-time position that offers professional challenges, utilizing interpersonal skills, excellent time management, and problem-solving abilities in the field of Criminology/Law.
Overview
5
5
years of professional experience
Work History
Lead Top Sales Representative
Bath and Body Works LLC
09.2018 - 12.2019
- Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
- Utilized product knowledge to educate customers on features and benefits.
- Greeted customers and helped with product questions, selections, and purchases.
- Increased sales revenue by implementing strategic sales plans and fostering strong client relationships.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions, and boosting sales conversion rates.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
Sales Associate
Altar'd State
08.2017 - 09.2018
- Assisted clients with retail purchases by providing product knowledge and recommendations based on their individual needs.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled transactions efficiently while ensuring accuracy in all financial exchanges, returns, and refunds.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Attended staff meetings to discuss goals, challenges, and opportunities for improvement within the retail environment and team engagement.
Sales Associate
Lolli & Pops
07.2016 - 08.2017
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Addressed dietary restrictions or allergies carefully, communicating clearly and effectively to locate better customer options.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Stylist Sales Associate
American Eagle Outfitters, Inc
06.2015 - 06.2016
- Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
- Connected and engaged with customers to understand styling needs.
- Stayed current on fashion trends, allowing for accurate trend forecasting and relevant styling suggestions.
- Assisted with visual merchandising efforts during seasonal changeovers, creating fresh new looks that attracted customers' attention.
- Worked closely with store management to set and achieve individual sales targets, contributing to overall team success.
- Acknowledged, interacted, and built relationships with clients to stimulate loyalty.
- Designed visual merchandising by creating compelling displays that showcased fashion collections.
Education
Bachelor of Science - Criminology, Law And Society
George Mason University
Fairfax, VA05.2024
Associate of Science - General Studies
Northern Virginia Community College
Annandale, VA05.2021
High School Diploma -
George C. Marshall High School
Falls Church, Virginia06.2018
Skills
- Attention to Detail
- Adaptable and Flexible
- Active Learning and Listening
- Creative Thinking
- Organized
- Excellent Communication
- Research and Analysis
- Investigation skills
- Mentoring and Coaching
- Customer Service and Engagement
- Team Collaboration
- MS Office
Languages
English
Native or Bilingual
Arabic
Limited Working
French
Elementary
Timeline
Lead Top Sales Representative
Bath and Body Works LLC
09.2018 - 12.2019
Sales Associate
Altar'd State
08.2017 - 09.2018
Sales Associate
Lolli & Pops
07.2016 - 08.2017
Stylist Sales Associate
American Eagle Outfitters, Inc
06.2015 - 06.2016
Bachelor of Science - Criminology, Law And Society
George Mason University
Associate of Science - General Studies
Northern Virginia Community College
High School Diploma -
George C. Marshall High School
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