Overview
Summary
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
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Nerminka Smajlovic

West Des Moines,IA

Overview

28
28
years of professional experience

Summary

Dynamic customer service professional. Skilled in active listening and payment processing, I consistently enhance customer experiences and drive satisfaction through effective communication and operational excellence. Committed to delivering results and improving service standards.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Work History

Customer Service Representative

Wells Fargo
Clive, IA
04.2007 - 04.2026
  • Handled complex customer complaints, ensuring timely resolutions and maintaining client relationships.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Banquet Supervisor

Marriott
Des Moines, IA
12.1997 - 06.2023
  • Supervised event setup and breakdown, ensuring optimal space utilization and guest satisfaction.
  • Trained and mentored staff on service standards and operational procedures.
  • Coordinated with kitchen and banquet teams to ensure timely food service delivery.
  • Managed inventory control, including ordering supplies and maintaining stock levels.
  • Resolved guest inquiries and concerns promptly, improving overall experience ratings.
  • Oversaw accurate billing processes for each event, ensuring prompt payment collection from clients.
  • Monitored food preparation, production, and plating for quality control.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.

Education

GED -

DMACC
Ankeny, IA
05.2006

GED -

Rada Vranjesevic
Bosnia And Hercegovina
05.1992

Skills

Active listening

Complaint handling

Payment processing

Microsoft outlook

Administrative support

Prioritization

Languages

Croatian
Native or Bilingual

Timeline

Customer Service Representative

Wells Fargo
04.2007 - 04.2026

Banquet Supervisor

Marriott
12.1997 - 06.2023

GED -

DMACC

GED -

Rada Vranjesevic
Nerminka Smajlovic