Nerquin J. Antigua
Doral,USA
Summary
Dynamic property management professional with a proven track record of exceeding leasing targets, improving resident retention, and delivering exceptional living experiences at prestigious communities such as Windsor at Doral, Centrico by Windsor, and Mirador at Doral. Recognized as a leading leasing consultant in the Doral market, consistently awarded for outstanding performance and results. Proficient in all aspects of leasing operations, including renewal negotiations, resident services, and community management, demonstrating accountability and effective problem-solving skills in fast-paced environments. Seeking to transition into an Assistant Property Manager role to further develop leadership abilities and operational expertise, contributing to the success of a thriving community.
Overview
11
11
years of professional experience
Work History
Area Leasing Consultant
Windsor Communities
Doral, FL
11.2023 - Current
- Manage leasing operations across three luxury apartment communities: Windsor at Doral, Centrico by Windsor, and Mirador at Doral.
- Conduct property tours, qualify prospects, process applications, and execute lease agreements.
- Build and maintain strong relationships with prospective and current residents, delivering exceptional customer service.
- Coordinate move-ins, lease renewals, transfers, and move-outs while ensuring compliance with company policies and Fair Housing regulations.
- Analyze market trends, pricing, and competitor data to support leasing and retention strategies.
- Resolve resident concerns by collaborating with maintenance, management, and service teams.
- Utilize property management systems including Yardi, Funnel CRM, and TheGuarantors to support leasing and resident management.
- Assist with marketing initiatives, resident events, and outreach efforts to increase community engagement.
- Maintain accurate resident records, reports, and leasing documentation.
- Consistently recognized as a Top Leasing Consultant within the Doral Cluster.
- Earned multiple company-wide quarterly leasing recognitions nationwide for outstanding leasing performance and sales results.
- Foster a collaborative, team-first culture by supporting colleagues, sharing best practices, and contributing to the overall success of the portfolio and organization.
- Cross-trained in resident services and property management operations.
- Manage lease renewals, renewal batches, and resident retention initiatives.
- Conduct renewal negotiations to maximize resident retention and revenue growth.
- Coordinate resident move-ins and onboarding processes.
- Process Notices to Vacate (NTVs) and coordinate move-out procedures.
- Post rent payments and assist with resident account and ledger management.
- Support resident relations, conflict resolution, and service request follow-up.
- Assist with policy enforcement and daily community operations.
Leasing Consultant
10x Miami River
Miami, FL
01.2023 - 10.2023
- Continuously seek opportunities to improve leasing processes, enhance tenant satisfaction, and contribute to the achievement of company leasing goals.
- Conduct engaging property tours for prospective tenants, effectively highlighting key features and amenities of various residential units.
- Respond promptly to tenant inquiries via phone, email, and in-person interactions, providing accurate and detailed information about available units, lease terms, and the application process.
- Manage the entire leasing lifecycle, from initial contact to lease signing, ensuring a seamless and positive experience for tenants.
- Utilize a thorough understanding of property layouts, local market trends, and competitive advantages to successfully promote available units and secure leases.
- Build and maintain strong tenant relationships through exceptional customer service, addressing concerns, and facilitating timely issue resolution.
- Develop and implement innovative marketing strategies, including open houses and social media campaigns, to attract potential tenants and increase property visibility.
- Collaborate with property management teams to coordinate move-ins and move-outs, conducting comprehensive inspections and documenting property conditions.
- Perform comprehensive tenant screenings, including background checks, credit evaluations, and rental history reviews, to assess applicant eligibility and minimize risk.
- Skillfully negotiate lease terms and rental prices, balancing the interests of tenants and the company while adhering to established policies.
- Maintain accurate and organized records of tenant interactions, lease agreements, and property availability using property management software systems.
- Participate in regular training sessions to stay up-to-date on industry regulations, Fair Housing practices, and emerging trends in the real estate market.
- Proactively contribute to team meetings, sharing insights, market observations, and tenant feedback to enhance the overall leasing process.
- Collaborate with maintenance teams to ensure vacant units are prepared for new tenants, overseeing necessary repairs, cleaning, and improvements.
Bellman
1 Hotel South Beach
01.2021 - 01.2023
- Escorting guests to their room when needed and providing an adequate room orientation, providing genuine interest and anticipatory service towards guest during transit.
- Establishing and maintaining good communication and teamwork with colleagues and other departments.
- Handling all guest interactions with the highest level of hospitality and professionalism. Accommodating special requests whenever possible, resolving customer complaints, assisting guests in all inquiries connected with hotel services and amenities, hours of operations, key hotel personnel, in-house events, directions, etc.
- Opening vehicle doors and property doors for guests and employees.
- Assisting with orchestrating valet services to hotel guests that request the need.
- Handling and tagging guest luggage, delivering luggage to rooms upon check-in, picking up luggage from room upon departure, and moving the luggage to storage or the front drive as needed.
- Creating a friendly, comfortable, and helpful atmosphere for guests that demonstrate the highest standards of hospitality.
- Understanding all fire/safety procedures, including OSHA requirements, and providing necessary assistance to guests and employees in the event of an emergency.
- Participating in scheduled departmental meetings and all other relevant meetings as requested Adhering to all standards of operations, policies and procedures, manuals, memos, and verbal instructions.
Bellman
Shelborne Hotel South Beach
07.2018 - 01.2021
- Uploading and Loading the Luggage.
- Handling Guest Luggage on Arrival and Departure.
- Entering and Leaving Guest's Room.
- Escorting and Directing Guest.
- Rooming the Guest.
- Arranging Transportation.
- Delivering Message, Mail or Parcel to the Guest's Room.
- Handling Lost and Found Items.
- Interacting with clients in a professional conduct.
- Working at night and on weekends.
Front Desk Agent
Hard Rock Hotel & Casino
05.2016 - 07.2018
- Create happy customers.
- Provide exceptional service so customers stay longer.
- Offer thoughtful product and service recommendations.
- Resolve customer complaints via phone, email.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Assist with placement of orders, refunds, or exchanges.
Customer service Representative
Verizon
08.2015 - 04.2016
- Managing incoming calls and customer service inquiries.
- Generating sales leads that develop into new customers.
- Identifying and assessing customers’ needs to achieve satisfaction.
- Manage large amounts of incoming calls.
- Generate sales leads.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines, and policies.
- Take the extra mile to engage customers.
Education
High School Diploma -
Ronald Reagan High School
Doral, FLAccomplishments
- Top Leasing Consultant – Doral Cluster.
- Multiple Company-Wide Quarterly Leasing Recognition Award recipient.
- Supported leasing success across Windsor at Doral, Centrico by Windsor, and Mirador at Doral.
- Consistently exceeded leasing and resident retention goals.
- Selected for Resident Services Manager training based on performance and leadership potential.
- Recognized for accountability, quick resolutions, and a collaborative team-first approach.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Area Leasing Consultant
Windsor Communities
11.2023 - Current
Leasing Consultant
10x Miami River
01.2023 - 10.2023
Bellman
1 Hotel South Beach
01.2021 - 01.2023
Bellman
Shelborne Hotel South Beach
07.2018 - 01.2021
Front Desk Agent
Hard Rock Hotel & Casino
05.2016 - 07.2018
Customer service Representative
Verizon
08.2015 - 04.2016
High School Diploma -
Ronald Reagan High School