Nervina Hernández Moran
Secaucus
Summary
Seasoned Customer Returns Processor with many years of experience handling product returns and exchanges. Interfaced with customers in person and via phone and email to assess return request compliance with return policies, inspected merchandise to be returned, prepared for replacement on shelves and maintained returns desk in good operating condition. Devoted to achieving excellent customer satisfaction in return and exchange transactions.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Customer Returns Processor
The real real
Perth Amboy
01.2023 - 11.2024
- Processed customer returns efficiently in fast-paced environment.
- Inspected items for quality and authenticity before restocking.
- Managed inventory levels to ensure accurate stock availability.
- Assisted customers with return inquiries and provided solutions.
- Maintained organized workspace to enhance productivity during returns processing.
- Collaborated with team members to streamline return workflows.
- Verified that all required documentation was included when returning goods back to suppliers or vendors.
Picker
Amazon warehouse
Edison
01.2022 - 10.2022
- Selected items from inventory using handheld scanners for efficient order fulfillment.
- Organized and maintained storage areas to ensure easy access to products.
- Collaborated with team members to meet daily picking targets and deadlines.
- Followed safety guidelines to maintain a hazard-free work environment.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Inspected product quality prior to packing and shipping out orders.
- Labeled boxes and placed in outbound collection areas.
Cashier
Code enterprises
Perth Amboy
12.2018 - 12.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Assisted customers with product inquiries and provided exceptional service.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped with purchases and signed customers up for rewards program.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
Education
Criminal Justice
Middlesex County College
Edison, NJ 09.2019 - 05.2021
Skills
- Customer resolution
- Loss prevention
- Problem solving
- Attention to detail
- Effective communication
- Customer service
- Product inspection
- Efficient organization
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Customer Returns Processor
The real real
01.2023 - 11.2024
Picker
Amazon warehouse
01.2022 - 10.2022
Criminal Justice
Middlesex County College
09.2019 - 05.2021
Cashier
Code enterprises
12.2018 - 12.2021