NERY STEPHANIE Gordon CORPUS
AUGUSTA,GA
Summary
International financial trader, with more than 12 years of customer service experience. Worked in the Customer Service Business in Panama City occupying the highest positions with great professionalism within the company and the client satisfaction. have the necessary skills to perform the functions of the profession with efficiency, responsibility, seriousness, honesty, professionalism, and sense of belonging to the entity and / or user in whose benefit, providing professional services, always acting under the framework of ethical principles.
Overview
12
12
years of professional experience
Work History
BANK TELLER II
SRP FEDERAL CREDIT UNION
AUGUSTA, Georgia
07.2023 - Current
- Product Reporting skills and Expense reporting.
- Calm and Professional under Pressure.
- Company Culture and Values, Company Guidelines.
- · Answered the 100% customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly (4minutes), minimizing wait times.
- Maintained the 100% of customer transactions records accurate in line with bank procedures.
- Maintained friendly and professional customer interactions.
- Identified sales opportunities and referred customers to branch partners in financial services.
Crossed Trained and Customer Service Agent
Piedmont Airlines
Augusta, GA
05.2022 - Current
- Helped 95% large volume of customers every day with positive attitude and focus on customer satisfaction
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service
- Communicated with clients regarding account services, statements, and balances
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered
- Developed customer service policies and procedures to meet and exceed industry service standards
- Guided aircraft into and out of parking positions using hand signals
- Safely operated various types of equipment such as conveyor belts, push-back tractors, and tugs
- Addressed customer account discrepancies and concerns.
customer service and claims representative
Royal travel inc
03.2020 - 03.2022
- Responded to customer 80% requests for products, services, and company information
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders
- Worked productively in a fast-moving work environment to process large volumes of claims
- Analyzed and addressed escalated claims to resolve issues quickly
- Notified insurance agents and accounting departments of policy cancellations and changes
- Reviewed outstanding requests and redirected workloads to complete projects on time
- Processed and recorded new policies and claims
- Calculated adjustments, premiums, and refunds
- Updated 100% claims system to track claim status and provide relevant information to another department
- Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs
- Modified, updated, and processed existing policies
- Communicated effectively with staff members of operations, finance, and clinical departments
- Developed and implemented strategies to improve claim processes.
Customer service and sales agent
Sitel
01.2021 - 11.2021
- Processed 100% customer orders and inquiries via phone, email, and in-person communication to foster top-quality service delivery
- Promoted 97% new products and services to existing customers, driving revenue growth and satisfaction
- Handled customer inquiries and suggestions courteously and professionally
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor
- Answered 55 calls per day with minimal wait times
- Increased 50% sales and customer satisfaction through personalized servicing
- Spoke to customers in native language to increase loyalty and establish relationships
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages
- Used customer insights to develop innovative sales strategies to increase sales.
Cashier
Madison Store
Panama,City, Panama
01.2019 - 03.2020
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise the 90% of the times.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Customer service, collections agent
Alorica- Star Contact
09.2012 - 12.2019
- Negotiated to collect balance in full of 95% of accounts
- Processed 100% payments and applied to customer balances
- Persistently reached out to 95% of customers with extremely past due accounts to recover lost revenue
- Worked in call center environment handling 100% manual and automatically dialed outbound calls, achieved performance goals on consistent basis
- Managed past due collection calls, skip tracing, outside collections agency coordination, and litigation activities
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations
- Answered 90% constant flow of customer calls with minimal wait times
- Verify that 100% of calls are transferred to correct department, sales, or operations team department, provide client service, report attendance
- Maintained knowledge of industry policies and procedures to set up
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
CASHIER
Steven´s Panamá
Pamana,City, Panama
02.2013 - 02.2016
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Aided in inventory management by restocking shelves and conducting routine audits of merchandise levels.
- Learned duties for various positions and provided backup at key times.
- Contributed to increased sales 80% through upselling techniques and suggestive selling of store products.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
CERTIFY TELLER II - ACCOUNTING AND FINANCE MANAGEMENT
SRP
1070 Edgefield Rd, North Augusta, SC 2986001-2024
Certificate of Achievement - EAG Regional CSA Training
American Airlines Training Center
06.2022
Certificate of Achievement - EAG Regional New Hire Ramp Training
American Airlines Group Training Center
05.2022
Finance And International Business - Finance and Business
NERY STEPHANIE GORDON CORPUS
04.2008
DIPLOMAT Sales management and customer service - Sales and Customer Service Management
Santiago De Cali University Santiago De Cali
12.2007
Associate of Applied Science - Investment Banking
Santiago De Cali University
09.2005
Skills
- Advanced management of Microsoft office programs (Word, Excel and power point), Advanced management of Sap system, Active Learning
- High creativity and generation of ideas, willingness to serve Company and clients with motivation, work with dedication and perseverance, teamwork, initiative, Communication Skills, punctuality, Goals and performance, Great mathematical skills, Multitasking Abilities, responsible and respectful
- Language skills: English and Spanish
- Customer service and support
- Account servicing and management, Product Reporting skills and Expense reporting
- Calm and Professional Under Pressure, Company Culture and Values, Company Guidelines
- Safety Procedures, Evacuation Procedures
- Financial Transactions
- Money Handling
- Customer Relationship Management
- Revenue Growth
Languages
- Spanish
- English
Timeline
BANK TELLER II
SRP FEDERAL CREDIT UNION
07.2023 - Current
Crossed Trained and Customer Service Agent
Piedmont Airlines
05.2022 - Current
Customer service and sales agent
Sitel
01.2021 - 11.2021
customer service and claims representative
Royal travel inc
03.2020 - 03.2022
Cashier
Madison Store
01.2019 - 03.2020
CASHIER
Steven´s Panamá
02.2013 - 02.2016
Customer service, collections agent
Alorica- Star Contact
09.2012 - 12.2019
CERTIFY TELLER II - ACCOUNTING AND FINANCE MANAGEMENT
SRP
Certificate of Achievement - EAG Regional CSA Training
American Airlines Training Center
Certificate of Achievement - EAG Regional New Hire Ramp Training
American Airlines Group Training Center
Finance And International Business - Finance and Business
NERY STEPHANIE GORDON CORPUS
DIPLOMAT Sales management and customer service - Sales and Customer Service Management
Santiago De Cali University Santiago De Cali
Associate of Applied Science - Investment Banking
Santiago De Cali University
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