Jenesa Jean-Marie
Margate,FL
Overview
11
11
years of professional experience
Work History
Call Representative
Teleperformance
North Lauderdale, FL
04.2017 - Current
- Technical support for Apple Inc.
- Communicate via inbound and outbound telephone calls with 100+ customers. Fixing both IOS and MAC computers
- Sme work for united healthcare uride lob
- Supervisor (August 2025-January 2026) umr lob
Call Center Representative
Nations Benefits
Plantation, FL
08.2023 - 03.2024
- Assist members with placing SSBCI orders for OTC, Healthy Groceries, etc
- Data Entry
- Wfm basic skill. Watch Queues
Call Center Representative
Connexus Resource Group
Margate, FL
11.2022 - 04.2023
- Outbound calls Provide prior authorization to doctors and patients. (HIPAA certified)
Call Center Agent
MAXIMUS
Tamarac, FL
02.2020 - 09.2020
- Assist customers in completing questionnaire Assist customers with any questions
Cashier/Sales Associate
Bath & Body Works
Plantation, FL
11.2019 - 01.2020
- Cashier floor sales associate stock shelves
Call Center Representative
Degreesurf
Coral Springs, FL
11.2018 - 11.2019
- Education specialist
Call Center Agent
Call Center Solutions
Deerfield Beach, FL
09.2018 - 10.2018
- Receive inbound and outbound calls work with customers health insurance provide customers with the ability to receive diabetic and/or non diabetic supplies. Collecting insurance, working with billing and payment.
Cashier
Bath & Body Works
Daytona Beach, FL
09.2016 - 12.2016
- Assisted customers with picking out different types of fragrances from body care to home décor. Worked with a cash register collecting money .Stock shelves Food & Beverage
Cashier
Daytona Lagoon Waterpark
Daytona Beach, FL
03.2016 - 05.2016
- Worked with a cash register collecting money .Provided customer with their meal orders
Cashier
Dollar Tree Store
Pembroke Pines, FL
11.2014 - 12.2015
- Worked with a cash register collecting money . Stock shelves
Education
B.A - Criminal Justice
Bethune Cookman University
Daytona Beach, FL05.2018
High School - undefined
Miramar High School
Miramar, FL06.2014
Skills
- Cash Register
- Customer Service
- Microsoft Office
- Word
- Cash Handling
- IOS
- Android
- Microsoft Windows
- Technical Support
- Cold Calling
- Resourceful with excellent problem solving skills and ability to be an adaptive team player
- Excellent listening skills and seasoned in conflict resolution
- Proficient with Microsoft Word, Excel, PowerPoint, and Internet
Timeline
Call Center Representative
Nations Benefits
08.2023 - 03.2024
Call Center Representative
Connexus Resource Group
11.2022 - 04.2023
Call Center Agent
MAXIMUS
02.2020 - 09.2020
Cashier/Sales Associate
Bath & Body Works
11.2019 - 01.2020
Call Center Representative
Degreesurf
11.2018 - 11.2019
Call Center Agent
Call Center Solutions
09.2018 - 10.2018
Call Representative
Teleperformance
04.2017 - Current
Cashier
Bath & Body Works
09.2016 - 12.2016
Cashier
Daytona Lagoon Waterpark
03.2016 - 05.2016
Cashier
Dollar Tree Store
11.2014 - 12.2015
B.A - Criminal Justice
Bethune Cookman University
High School - undefined
Miramar High School