Jessica Nesbitt
Martinsville,NV
Summary
Dedicated Operations professional with 10+ years history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Patient Care Coordinator-REMOTE
Cerebral Inc.
Remote, USA
11.2021 - 01.2023
- Managed over 90 calls per day processing both inbound and outbound calls.
- Evaluated patients for qualifications to receive tele-health treatments and therapy.
- Coordinated medical treatments and facilitated communication between patients and therapists.
- Submitted electronic requests for new medications and medication refills.
- Delivered excellent patient experiences and direct care.
- Maintained confidentiality of patient data and condition to safeguard health information.
Portfolio Community Association Manager
Soleil Management LLC
Las Vegas, NV
04.2021 - 11.2021
- Maintained portfolio of 9 homeowner's associations with average of 126 homes per community.
- Managed over 50 calls and emails per day from vendors, maintenance staff, board of directors and homeowners.
- Delivered emergency 24-hour on-call service for tenants on building issues
- Oversaw and supported staff of 47 onsite employees across 9 community clubhouses including my personal assistant.
- Enforced compliance with community regulations and guidelines.
- Secured pool and fitness facility maintenance, landscaping and waste removal.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Resolved problems, improved operations and provided exceptional service
- Worked flexible hours across night, weekend and holiday shifts
Assistant Community Manager
FirstService Residential
Las Vegas, NV
07.2017 - 04.2021
- Managed 80 calls per day from homeowners and onsite maintenance staff.
- Maintained association budget, updated client accounts and managed confidential information.
- Enforced compliance within community regulations and guidelines.
- Facilitated emergency maintenance within community for residential safety.
- Liaised effectively between community association board, community manager and owners.
Leasing Consultant
Ovation Property Management
Las Vegas, NV
11.2015 - 07.2017
- Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues.
- Increased sales by 25% and maintained a quota of 12 new rental leases per month.
- Generated leads for sales and rental properties through cold calls and referrals
- Collected monthly rent payments and other fees, always properly recording, and processing money
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services
Education
Associate Of Business Administration - Marketing
Inter American University of Puerto Rico Metropolitan Campus
San Juan, PR06.2007
Skills
- Typing 65 WPM
- Scheduling
- Healthcare operations
- Documentation
- Quality assurance
- Organizational skills
- Superb time management skills
- Sales background
- Project management
- Staff Management
- Word processing skills
- Payment collection and processing
- Excellent verbal and written communication
- Proficient in MS Office
- Marketing programs
Additional Information
- Customer Service Excellence Award 2019-FirstService Residential
- Culture Club Leadership 2020- FirstService Residential
- References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Patient Care Coordinator-REMOTE
Cerebral Inc.
11.2021 - 01.2023
Portfolio Community Association Manager
Soleil Management LLC
04.2021 - 11.2021
Assistant Community Manager
FirstService Residential
07.2017 - 04.2021
Leasing Consultant
Ovation Property Management
11.2015 - 07.2017
Associate Of Business Administration - Marketing
Inter American University of Puerto Rico Metropolitan Campus