Neseniya Nazario
Chesapeake,VA
Summary
Dynamic and dedicated waitress with a proven track record at Norfleets Sports Bar, excelling in customer service and multitasking. Recognized for enhancing guest satisfaction through attentive service and effective complaint resolution, while maintaining a clean and welcoming environment. Skilled in cash handling and menu recommendations, consistently driving referrals and repeat business.
Overview
3
3
years of professional experience
Work History
Waitress
Norfleets Sports Bar
Norfolk, VA
06.2025 - 08.2025
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Waitress
The Garden Steak House
Virginia Beach, VA
02.2024 - 06.2025
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Waitress
Privilege Restaurant
Portsmouth, VA
01.2023 - 03.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Penn Foster Career School
Scranton, PASkills
- Customer service and hospitality
- Multitasking and time management
- Guest greeting and interaction
- Team collaboration and support
- Cleanliness and dining area maintenance
- Order taking and accuracy
- Cash handling and payment processing
- Attention to detail and memory retention
- Decision-making and problem-solving
- Safe food handling practices
- Complaint resolution and handling
- Menu recommendations and memorization
- Service prioritization and performance improvement
- Supply restocking and high volume dining
- Table setting and bussing
- Tableside service delivery
Timeline
Waitress
Norfleets Sports Bar
06.2025 - 08.2025
Waitress
The Garden Steak House
02.2024 - 06.2025
Waitress
Privilege Restaurant
01.2023 - 03.2024
Penn Foster Career School