Stanesha McClain
New Berlin,WI
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Virtual Connect Digital Sales Associate
BMO Bank
Virtual
10.2022 - Current
- Utilize strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assist customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintain compliance with bank policies and regulations while executing various financial transactions for customers.
- Improve customer satisfaction by providing personalized banking solutions and exceptional service.
- Manage deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Logistics Coordinator
GPM Logistics
Milwaukee, WI
03.2018 - 10.2022
- Managed driver schedules effectively to ensure adequate staffing levels during peak hours or emergencies.
- Trained new dispatchers on company procedures, systems, and best practices to optimize team performance.
- Handled complex routing scenarios efficiently under tight deadlines while maintaining excellent attention to detail.
- Coordinated daily logistics operations, optimizing routes for cost-effective and efficient deliveries.
- Managed high-volume transportation requests, ensuring timely and accurate delivery of goods to clients.
Contact Centre Personal Banker
US Bank
Milwaukee, WI
12.2016 - 10.2018
- Collected customer information and completed new account forms.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Presented new and additional products and services to existing customers.
- Greeted customers and delivered information about new account processes.
- Responded to customer inquiries regarding new accounts and account services.
Admissions Advisor
Cardinal Stritch University
Fox Point, WI
08.2013 - 09.2016
- Enhanced overall student satisfaction by providing exceptional customer service and guidance throughout the admissions process.
- Increased visibility of program offerings by representing our institution at various education conferences and events.
- Worked with Financial aide office to verify student's' applications and discuss payment options.
- Served as a positive ambassador for our institution by maintaining a professional demeanor and demonstrating genuine enthusiasm for the programs and services offered.
- Regularly met with enrolled students to confirm success and identify problem areas.
Education
Associate-Degree - Business Management
Everest College
Milwaukee, WI05-2013
High School Diploma -
Kilmer South High School
Milwaukee, WI06.2007
Skills
- Relationship building
- Customer service
- Client relationship management
- Attention to detail
- Interpersonal skills
- Banking policies and procedures
- Issues resolution
- Goal-oriented mindset
- Enrollment management
- Policy interpretation
- Emergency response preparedness
- Strong decision-making
Timeline
Virtual Connect Digital Sales Associate
BMO Bank
10.2022 - Current
Logistics Coordinator
GPM Logistics
03.2018 - 10.2022
Contact Centre Personal Banker
US Bank
12.2016 - 10.2018
Admissions Advisor
Cardinal Stritch University
08.2013 - 09.2016
Associate-Degree - Business Management
Everest College
High School Diploma -
Kilmer South High School