Ne'Shay Ray
South Euclid,OH
Summary
Dedicated server with exceptional customer service skills, ensuring guest satisfaction and repeat business. Experienced in high-volume dining and effective complaint resolution.
Overview
3
3
years of professional experience
Work History
Server, Expo, Cook
Burgers 2 Beer
08.2023 - Current
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed order accuracy and efficient delivery to enhance dining experience.
- Collaborated with kitchen staff to synchronize food preparation and service timing.
- Trained new servers on menu items, customer engagement techniques, and operational procedures.
- Resolved guest complaints promptly, maintaining a positive restaurant atmosphere.
- Assisted in inventory management, contributing to cost control and waste reduction efforts.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Dietary Assistant
Governors Village
12.2024 - 06.2025
- Assisted in meal preparation and plating to ensure nutritional standards met resident dietary needs.
- Supported kitchen staff by maintaining cleanliness and organization of workstations and dining areas.
- Communicated with residents about menu options, accommodating specific dietary restrictions and preferences.
- Collaborated with nutritionists to implement individualized meal plans for residents requiring specialized diets.
- Trained new team members on food safety practices and proper kitchen procedures to enhance operational efficiency.
- Demonstrated strong attention to detail while completing daily tasks such as taking accurate meal orders from nurses or directly from patients when necessary.
- Enhanced team efficiency through effective communication with kitchen staff, dietitians, and nursing personnel.
- Arranged tray and or table settings with proper tableware, condiments, and tray card.
Crew Member
TJ Maxx
10.2024 - 04.2025
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained organized sales floor by restocking merchandise and managing inventory displays.
- Collaborated with team members to optimize workflow during peak hours, improving service speed.
Education
Criminal Justice
05.2029
I am currently enrolled in the university of toledo, where I am majoring in criminal justice. My major is criminal justice because I want to be a private investigator and a defense attorney. For next semester I plan on minoring in early childhood behavior. With that I hope to run a daycare when I have retired from my criminal aspects in life.
High School Diploma -
12.2024
I graduated high school 1.5 years early with 21 high school credits and 3 college credit plus credits. While graduating early I had a job working 40 hours a week to buy my car that I have now which is a 2020 buick gx encore. Throughout my whole high school years i've always made merit or honor roll, I was always placed in honors classes.
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Food running
- High volume dining
- Team collaboration
- Sales techniques
- Food safety practices
- Table bussing
- Suggestive selling
Timeline
Dietary Assistant - Governors Village
12.2024 - 06.2025
Crew Member - TJ Maxx
10.2024 - 04.2025
Server, Expo, Cook - Burgers 2 Beer
08.2023 - Current
University of Toledo - , Criminal Justice
Flex High School - High School Diploma,