NeShia Jones
Arlington,TX
Summary
Business Administration student and experienced operations leader with 10+ years of frontline leadership in high-volume service and revenue environments. Proven ability to supervise teams, manage daily operations, analyze performance metrics, and improve processes to increase efficiency and service quality. Skilled in coaching employees, resolving operational challenges in real time, and maintaining accountability in fast-paced environments. Seeking to apply leadership and operational excellence skills Leasing Agent With The Related Group.
Overview
12
12
years of professional experience
Work History
Front Desk Guest Service Agent
Drury Plaza Hotel
Arlington, TX
06.2025 - Current
- Deliver high-level guest service while managing front desk operations for a 268-room, high-volume hotel in a fast-paced hospitality environment
- Resolve complex guest issues with professionalism, protecting brand reputation and guest loyalty scores across a large property
- Coordinate daily operations with housekeeping, maintenance, and management to ensure seamless service delivery for 268 rooms
- Train and support new team members on service standards, systems, and procedures to maintain consistent service quality
- Manage cash controls, night audit support, and accurate billing to maintain financial integrity at a large-scale property
- Promote hotel amenities and loyalty programs to drive revenue and repeat business across a 268-room operation
Insurance Broker Agent
Various Companies
01.2019 - Current
- Produced $19,800 in Annualized Premium (AP) in one month, ranking as a top performer
- Led and supported team members to improve sales results and client service
- Advised clients on life insurance and Medicare plans based on individual needs
- Built strong relationships that generated repeat business and referrals
Process Assistant
Amazon
Whitestown, IN
07.2022 - 06.2025
- Supported Area Managers in overseeing daily warehouse operations to meet safety, quality, and productivity goals
- Led and coordinated teams of associates, providing guidance, training, and performance coaching
- Monitored workflow and adjusted staffing to maintain efficiency and meet deadlines
- Resolved operational issues quickly to minimize downtime and maintain output targets
- Tracked performance metrics and communicated shift goals and updates to team members
Night Auditor / Guest Service Agent
Drury Plaza Hotel
Carmel, IN
04.2022 - 06.2025
- Lead overnight hotel operations ensuring accuracy in financial reporting and guest service delivery
- Resolve operational issues in real time in a fast-paced, high-accountability environment
- Perform cash handling, reconciliation, and data tracking
- Coordinate across departments to maintain smooth operational flow
- Maintain quality, safety, and customer satisfaction standards
Assistant Manager, Revenue Operations
Koch Development Corporation (Holiday World)
Santa Claus, IN
03.2014 - 05.2019
- Supervised multi-location operations ensuring teams followed procedures, safety standards, and company policies
- Managed staffing levels, scheduling, and labor efficiency
- Monitored performance metrics and guest satisfaction data to drive operational improvements
- Trained and developed frontline team members and supervisors
- Ensured locations had tools, supplies, labor, and equipment to maintain workflow efficiency
- Conducted safety inspections and compliance follow-ups
- Implemented solutions to improve service and operational performance
Education
Bachelor of Science - Business Administration
Indiana University
Bloomington, IN05.2027
A.S. - Business Administration
Ivy Tech Community College
Indianapolis, IN05.2025
Skills
- Team Supervision
- Performance Metrics
- Process Improvement
- Operations Management
- Scheduling & Labor Efficiency
- Conflict Resolution
- Customer Service Excellence
- Problem Solving Under Pressure
- Time Management
- Adaptability in Fast-Paced Environments
Timeline
Front Desk Guest Service Agent
Drury Plaza Hotel
06.2025 - Current
Process Assistant
Amazon
07.2022 - 06.2025
Night Auditor / Guest Service Agent
Drury Plaza Hotel
04.2022 - 06.2025
Insurance Broker Agent
Various Companies
01.2019 - Current
Assistant Manager, Revenue Operations
Koch Development Corporation (Holiday World)
03.2014 - 05.2019
A.S. - Business Administration
Ivy Tech Community College
Bachelor of Science - Business Administration
Indiana University