Neshia M. Watson
Charlotte,NC
Summary
A passionate employee who excels at identifying patient/customer needs and concerns and enthusiastic about finding position that allows me to help meet those needs. Great relationship building skills and motivated to learn and grow in any environment. Offering over 30 years of Customer Service and Clerical experience. Flexible and versatile. Proficient in Epic and Microsoft Office Suite. Notary Public.
Overview
13
13
years of professional experience
Work History
Radiology Scheduling Specialist
Atrium Health
Charlotte, NC
05.2022 - Current
- Provided detailed information about available services and requirements.
- Answered phone calls and scheduled appointments from a work queue.
- Documented calls and appointments using Epic.
- Called patients to coordinate schedules and set all types of Radiology appointments.
Access Outreach Specialist
Atrium Health
Charlotte, NC
12.2020 - 05.2022
- Answered calls for patients that needed to schedule colonoscopies and other gastroenterology procedures.
- Coordinated with facilities to set up procedures at patients' desired location.
- Educated patients about their procedure and provided preparation documentation.
- Sent messages to the clinical team within the EMR system regarding medications and medical concerns.
Office Coordinator
Prestige Health & Wellness
Charlotte, NC
07.2020 - 12.2020
- Interacted with customers by phone, email or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
Patient Accounts Representative
RSource
Boca Raton, FL
05.2017 - 03.2020
- Worked from a queue of MVA accounts in which patients had Medicare.
- Monitored the accounts for delinquencies and ensured they were billed to Medicare in a timely fashion until the responsible party settled.
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns or challenges.
Live Answer Coordinator
Carolinas HealthCare
Charlotte, NC
01.2014 - 08.2016
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and created welcoming, positive experiences.
- Responsible for answering average of 125 incoming calls daily from neurological patients, providers and pharmacies
- Entered messages into EMR for doctors and nurses regarding prescription refills, authorizations, and health concerns
- Entered referral reminders and contact patients to schedule new patient appointments.
High School Registrar
Charlotte Mecklenburg Schools
01.2013 - 01.2014
- Responsible for enrolling and withdrawing students in ZB Vance High School using PowerSchool
- Maintain all aspects of the students’ school records adhering to privacy laws
- Ensure that all course credits are accurately documented and accounted for on students’ transcripts
- Responsible for all Data
- Manager functions.
Registrar
Carolinas HealthCare
Charlotte, NC
08.2011 - 01.2014
- Greeted every guest with personable approach
- Performed check in, check out and scheduling functions for Medication Clinic and Emergency Department
- Collected and entered patient demographic and insurance data into computer database to establish new patient's medical record and updated computer system with latest information to keep records current and accurate.
Main Office Secretary
Charlotte Mecklenburg School System
Charlotte, NC
01.2009 - 01.2011
- Greeted visitors and students upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered and managed incoming calls while recording accurate messages for distribution to office staff as well as incoming and outgoing mail and faxes.
- Assisted coworkers, staff and students with special tasks on daily basis.
Education
Medical Technology, General Studies
Winston-Salem State University
Winston-Salem, NCPatient Care Tech, Medical Reimbursement, Notary
Central Piedmont Community College
Charlotte, NCDivinity
Grand Canyon University
Phoenix, AZSkills
- Exceptional Customer Service
- Administrative and Office Support
- Typing 45 wpm, Proficient in Word, Excel, Powerpoint, Outlook
- Caring and Empathetic
- Registration and Scheduling
- Building Rapport and Credibility
- Calm and Effective Under Pressure
- Communicating to Patients and Families
Timeline
Radiology Scheduling Specialist
Atrium Health
05.2022 - Current
Access Outreach Specialist
Atrium Health
12.2020 - 05.2022
Office Coordinator
Prestige Health & Wellness
07.2020 - 12.2020
Patient Accounts Representative
RSource
05.2017 - 03.2020
Live Answer Coordinator
Carolinas HealthCare
01.2014 - 08.2016
High School Registrar
Charlotte Mecklenburg Schools
01.2013 - 01.2014
Registrar
Carolinas HealthCare
08.2011 - 01.2014
Main Office Secretary
Charlotte Mecklenburg School System
01.2009 - 01.2011
Medical Technology, General Studies
Winston-Salem State University
Patient Care Tech, Medical Reimbursement, Notary
Central Piedmont Community College
Divinity
Grand Canyon University
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