Joseph Chavez
San Diego,CA
Summary
Versatile Scheduling Specialist with talent for resolving conflicts and building relationships. Skilled in Epic and fluent in Spanish. Offering expertise in schedule management and appointment setting.
Overview
8
8
years of professional experience
Work History
Radiology Scheduling Specialist
Scripps Health Foundation
San Diego , CA
05.2015 - 01.2023
- Schedule radiology appointments
- Explain radiology procedures to patients
- Obtain prior insurance authorizations from insurance companies
- Complete monthly training modules
- Attend department meeting
- Work in a fast paced call center
- Provided training and guidance on scheduling processes to new employees.
- Responded quickly to any emergency staffing requirements or last minute schedule adjustments.
- Used Epic to document calls and schedule appointments.
- Collaborated with other departments on special projects requiring additional personnel resources.
Senior Customer Service Representative
Verizon Wireless
San Diego , CA
Mar - 01.2014
- Work in a fast paced call center
- Managed incoming calls from customers while providing exceptional service.
- Resolved escalated customer complaints in a timely manner.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Assisted customers by answering questions, addressing concerns and providing current account information.
- Handled difficult situations with tact, diplomacy, and professionalism.
- Responded promptly to inquiries from customers about products or services.
- Provided technical support to customers via phone, email, and chat.
Education
High School Diploma -
Montgomery High School
San Diego06-1985
Skills
- Schedule Management Expertise
- Workflow Optimization
- Customer Relations Abilities
- Documentation Abilities
- Documentation Skills
- Customer Relations Skills
- Critical Thinking
- Telephone Etiquette
- Attention to Detail
- Computer Skills
- Problem-Solving
- Document Management
- Call Management
- Timesheet Management
- Patient Scheduling
- Customer Service
- Medical Terminology
- Patient Registration
- Medical Billing
- Microsoft Office Suite
- Insurance Verification
- Schedule Coordination
- Effective Multitasking
- Strong Work Ethic
- Documentation Proficiency
Languages
Spanish
Professional
Timeline
Radiology Scheduling Specialist
Scripps Health Foundation
05.2015 - 01.2023
Senior Customer Service Representative
Verizon Wireless
Mar - 01.2014
High School Diploma -
Montgomery High School
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