Daisja Golden
Port Wentworth,GA
Summary
With a proven track record at St. Joseph’s/Candler, I excel in enhancing patient care through meticulous attention to detail and superior customer relations. My expertise in patient scheduling and registration, combined with a strong work ethic and effective multitasking, significantly improves operational efficiency and patient satisfaction.
Overview
7
7
years of professional experience
Work History
Scheduling Specialist
St. Joseph’s/Candler
Savannah, GA
10.2022 - Current
- Increased accuracy in record-keeping through meticulous attention to detail while entering patient data into the system.
- Maintained an organized workspace by consistently updating databases, filing systems, and other office tools as needed.
- Utilized various software programs proficiently to maintain efficient workflow processes.
- Collaborated with team members to ensure seamless coordination between registration, billing, and medical departments.
- Demonstrated flexibility in adapting to changes in procedures or work assignments, contributing to the overall efficiency of the registration process.
- Facilitated efficient communication among staff members, leading to better patient care and experience overall.
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Confirmed patient demographics and updated practice management software for accuracy.
- Entered patient information into payment system accurately for billing purposes.
- Processed medical records requests, assuring release only to appropriate parties proper authorization.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Updated patient contact information to support accurate electronic medical records.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Welcomed as many as Number patients daily, directing to appropriate departments within facility and coordinating assistance with transportation.
Registration Assistant
Liberty Regional Medical Center
Hainesville, GA
07.2021 - 01.2022
- Increased accuracy in record-keeping through meticulous attention to detail while entering patient data into the system.
- Improved patient registration process by streamlining documentation and data entry tasks.
- Developed a strong rapport with patients by providing empathetic support during their visit.
- Provided guidance on insurance coverage options for patients, resulting in increased awareness of available benefits.
- Utilized various software programs proficiently to maintain efficient workflow processes.
- Assisted in maintaining updated records by verifying all necessary information with patients and healthcare providers.
- Collaborated with team members to ensure seamless coordination between registration, billing, and medical departments.
- Enhanced patient trust through diligent verification of personal information at each point of contact.
- Reduced wait times for patients by effectively managing the flow of incoming registrations.
- Contributed to a well-organized office environment through proper filing and document management tasks.
- Ensured compliance with privacy regulations by maintaining strict confidentiality in handling patient information.
Customer Service Representative
Kroger
Savannah, GA
05.2018 - 07.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Bachelor - Pediatric Nursing
East Georgia State College
Swainsboro, GAHigh School Diploma -
Beach High School
Savannah, GA05.2019
Skills
- Customer relations skills
- Customer relations
- Documentation skills
- Documentation
- Professional telephone demeanor
- Recordkeeping experience
- Meeting scheduling
- Deadline adherence
- Schedule management expertise
- Strong work ethic
- Schedule coordination expertise
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Effective multitasking
- Critical thinking
- Computer skills
- Patient scheduling
- Patient registration
- Data entry
- Insurance verification
- Medical terminology
- Telephone etiquette
- Schedule coordination
- Call schedule distribution
Timeline
Scheduling Specialist
St. Joseph’s/Candler
10.2022 - Current
Registration Assistant
Liberty Regional Medical Center
07.2021 - 01.2022
Customer Service Representative
Kroger
05.2018 - 07.2020
Bachelor - Pediatric Nursing
East Georgia State College
High School Diploma -
Beach High School