Nesibe Nur Kozan
Morristown,NJ
Summary
Dynamic professional with a positive attitude and a valid driver's license, experienced in delivering exceptional customer service at Uber. Proven ability to enhance customer satisfaction through timely deliveries and effective communication. Strong teamwork skills developed as an In-Home Nanny, fostering a nurturing environment for children while managing household tasks efficiently.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Delivery Driver
Uber
NJ
07.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
In-Home Nanny
Aupair
NJ
09.2022 - 07.2023
- Boosted language development through reading aloud, storytelling, and engaging conversations with the children.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Supported families by managing household tasks such as laundry, light cleaning, and errand running.
- Fostered a safe and stimulating environment for the children, implementing age-appropriate activities.
- Maintained open communication with parents to discuss progress, challenges, and goals for the children.
Kindergarten Assistant
Kindergarten School
Aksaray Turkey
01.2020 - 01.2021
- Played games with students to increase understanding of subjects.
- Assisted in maintaining a safe, nurturing environment that promoted curiosity, exploration, and growth for all students.
- Provided one-on-one support for students with special needs or learning challenges under the guidance of lead teachers and support specialists.
- Facilitated small group instruction for targeted skill-building in literacy, numeracy, motor skills development, and social-emotional growth.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Maintained comprehensive records of each student''s developmental milestones, achievements, and areas for improvement throughout the school year.
- Coordinated classroom materials inventory management ensuring adequate supplies were available for daily use while adhering to budgetary constraints.
Intern
Bank
Turkey
03.2018 - 04.2020
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
Intern
Marketing
Istanbul
03.2018 - 08.2018
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Supported customer service improvements with detailed feedback analysis.
- Assisted in improving product design with detailed user feedback analysis.
Waitress
Istanbul Cafe
Istanbul Turkey
10.2017 - 06.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
Education
Bachelor Of Administration - Political Science And International Relations
Istanbul Gelisim University
Istanbul06.2021
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Time management
- Time management skills
Certification
Social Media certificate
Marketing certificate
Languages
Turkish
Native or Bilingual
English
Professional Working
Spanish
Elementary
Timeline
Delivery Driver
Uber
07.2023 - Current
In-Home Nanny
Aupair
09.2022 - 07.2023
Kindergarten Assistant
Kindergarten School
01.2020 - 01.2021
Intern
Bank
03.2018 - 04.2020
Intern
Marketing
03.2018 - 08.2018
Waitress
Istanbul Cafe
10.2017 - 06.2018
Bachelor Of Administration - Political Science And International Relations
Istanbul Gelisim University