Neslihan Ergul Colley
Tucson,USA
Summary
Detail-oriented, efficient and organized professional with extensive experience in accounting systems. Possess strong analytical and problem solving skills, with the ability to make well thought out decisions. Highly trustworthy, discreet, ethical and demonstrate self-reliance and resourcefulness. Exceptionally reliable when given an assignment and very loyal to deadlines.
Overview
19
19
years of professional experience
Work History
Staff Accountant
Marriott Vacations Worldwide Corp.
11.2005 - 11.2020
- Reconciled Purchase credit expenses for departments within accounting deadlines, ensuring that all transactions are coded to the appropriate GL account and that appropriate receipts were collected from department managers.
- Processed payments for weekly and monthly invoices for Mountainside's Market Place, as well as invoices from other departments as requested by managers or the Director of Finance in the accounts payable system, people soft Oracle
- Enter new and updated information for old vendors in the accounts payable system for the property. Research all accounts payable related questions or issues for departments as requested.
- Ensured that Accounts payable deadlines were met by coordinating with department managers for accounts and credit card reconciliation approval within established deadlines on a weekly and monthly basis.
- Provided assistance to the front desk and central accounting office by researching guest issues, refunds and credit card disputes.
- Facilitated end-of-month financial reporting and year-end reporting, including reconciling account discrepancies and open accounts for the front desk team.
- Adjusted sales tax charge details, transient, and other tax charge requirements within the Property management system as necessary for both the Summit Watch and Mountainside properties.
- Managed accounts receivable processes, ensuring timely invoicing and collections.
- Reconciled customer accounts, identifying discrepancies and adjusting records accordingly.
- Processed and recorded payments efficiently to maintain accurate financial data.
- Collaborated with cross-functional teams to resolve billing issues and enhance customer satisfaction.
- Mentored junior staff on best practices in accounts receivable and payable management.
- Analyzed aging reports regularly, implementing strategies to minimize overdue accounts effectively.
- Processed payments for weekly and monthly invoices for Mountainside's Market Place, as well as invoices from other departments as requested by managers or the Director of Finance in the accounts payable system.
- Coordinated cash streamlined procedures for cash application, improving transaction efficiency.
- Researched cash deposit and bank audit over/short discrepancies and worked to correct issues with department heads and central accounting office within company policy.
Front Desk Agent and Room Controller
Marriott Vacations Worldwide Corp.
07.2004 - 11.2005
- Processed all check-ins and outs, and resolved any late or disputed charges, settled accounts, retrieved room keys, and requested comments on guest's stay.
- Greeted and interacted with guests to assist with check-in, check out, and provide facility and area information.
- Processed check-ins and check-outs, resolved late or disputed charges, settled accounts, retrieved room keys, and gathered feedback on guest stays.
- Coordinated room assignments per property guidelines, prioritizing guest room requests to enhance guest satisfaction.
- Checked and corrected guest billing.
- Conducted follow-ups with guests to confirm their requests or concerns were addressed to ensure satisfaction.
- Handled sensitive issues with associates and/or guests with tact, respect, diplomacy, and confidentiality.
Night Auditor
The Yarrow Hotel & Conference Center
09.2001 - 03.2003
- Greeted and interacted with guests to assist with check-in, check out, and provide facility and area information.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Reconciled food and beverage calculations to account for each payment and make corrections as necessary.
- Ran credit card authorization reports and reconciled discrepancies.
- Reviewed and verified wake-up call list and oversaw call completion during the shift.
- Resolved discrepancies in restaurant and bar receipts, providing documentation that safeguarded revenue.
- Reviewed and verified wake-up call list and oversaw call completion during shift.
- Balanced accounts and conducted nightly audits, maintaining accurate bookkeeping for financial integrity.
- Rolled the night over to a new day in all the necessary software and printed all necessary revenue reports for the departments.
Education
BBA - Tourism And Hotel Business Management
Mediterranean University - Akdeniz University
Antalya, Turkey06-1999
Skills
- Time management,
- Invoice coding
- Bank reconciliation
- Workplace harmony
- Research skills
- Problem Solving
- Prioritization
- Effective teamwork
- Interpersonal communication
- Strong work ethic
Interests
Oil painting, drawing, reading and studying astrology
Timeline
Staff Accountant
Marriott Vacations Worldwide Corp.
11.2005 - 11.2020
Front Desk Agent and Room Controller
Marriott Vacations Worldwide Corp.
07.2004 - 11.2005
Night Auditor
The Yarrow Hotel & Conference Center
09.2001 - 03.2003
BBA - Tourism And Hotel Business Management
Mediterranean University - Akdeniz University