Nessrine ElGharbi
Doha,
Summary
A well presented, articulate and confident individual with a proven ability to provide exceptional customer service and ensure that client leave with a lasting positive impression of the services.
More than 8 years experience of working with clients from different cultures & backgrounds in Providing the best customer service , retaining customers loyalty to the company and handling complain in a professional way with giving luxury experience.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior BMW Service Advisor
Alfardan Automobiles
02.2024 - Current
Certified BMW Service Advisor
Alfardan Automobiles
08.2022 - 02.2024
Rolls Royce Service Advisor
Alfardan Automobiles
10.2018 - 08.2022
Rolls Royce Sales and Marketing Coordinator
Alfardan Automobiles
06.2015 - 10.2018
Out-door Saler
Relax House Company
06.2014 - 10.2014
Sales Associate
ZEN Store
06.2013 - 01.2014
Sales Consultant
Cosmetic Product
06.2012 - 09.2012
Sales Representative
Celio Store
06.2011 - 09.2011
Education
Bachelor Degree - English Business
Faculty of Arts And Civilizations
Tunisia2015
No Degree - French Cultural And Civilization
Faculty Of Arts
Tunisia 2011
Baccalaureate -
Lycee Garçon
Sousse2010
Skills
- Well organized, Accurate and detail Oriented
- Good communication skills, pleasant and interpersonal skills
- Quick-Learner with a drive to succeed
- Hard Working and patient
- Ability to deal with irritated customers using excellent inter-personal communication
- Problem-solving with Flexibility
- Organization skills and a Good Team player
- Service Estimates
- Customer Service
- Customer Retention
- Vehicle assessment
- Price Quoting
- Data Entry
- Listening Skills
Languages
Arabic
Native language
English
Proficient
C2
French
Advanced
C1
Spanish
Intermediate
B1
Certification
ICT for service advisor Assessment
Timeline
Senior BMW Service Advisor
Alfardan Automobiles
02.2024 - Current
Certified BMW Service Advisor
Alfardan Automobiles
08.2022 - 02.2024
Rolls Royce Service Advisor
Alfardan Automobiles
10.2018 - 08.2022
Rolls Royce Sales and Marketing Coordinator
Alfardan Automobiles
06.2015 - 10.2018
Out-door Saler
Relax House Company
06.2014 - 10.2014
Sales Associate
ZEN Store
06.2013 - 01.2014
Sales Consultant
Cosmetic Product
06.2012 - 09.2012
Sales Representative
Celio Store
06.2011 - 09.2011
Bachelor Degree - English Business
Faculty of Arts And Civilizations
No Degree - French Cultural And Civilization
Faculty Of Arts
Baccalaureate -
Lycee Garçon
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