- I like working with my hands and fixing things
- Hiking
- Auto Repair/Restoration
- Gym Workouts
- Backpacking and Hiking
Nicholas MacMaster
Manchester,NH
Summary
Possessing an entrepreneurial mindset, I approach every task with a big picture perspective. The prospect of growth excites me, and I am eager to explore opportunities that allow me to contribute to the expansion and advancement of the organization I join. New challenges and dynamic problem-solving motivate me. As a proven leader and problem-solver, I am committed to streamlining operations, reducing costs, and enhancing organizational efficiency. I rely on independent decision-making skills and sound judgment to make a positive impact on company success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
BMW SERVICE ADVISOR
Tulley BMW
10.2014 - Current
- Assess customer needs and properly manage expectations
- Analyze customer's individual expectations, needs and wants and provide recommendations for service and repairs that align with all three aspects
- Provide the communication bridge between the consumer and the technician completing the work
- Generate work orders and ensure accuracy of legal documentation
- Work with the customer, parts and outside venders to properly coordinate service and repairs in a concise and timely manner
- Manage customer feedback both negative and positive
- Provide support, direction training and feedback for newer advisors/support staff
Social Media Intern
Silverstone Motorcars
03.2013 - Current
- Write ads for high end automobiles
- Facilitated the organization and promotion of a successful car show
- Created promotional videos hosted in many web outlets
- Increased interaction on Facebook and Twitter
Bellman/Valet
Mill Falls At The Lake
06.2009 - 10.2014
- Assist guests with luggage, parking, and recommendations for dining and activities
- Ensure guest satisfaction
- Assist other departments during down time
- Most tenured at the position
Nashoba Valley Ski Area
12.2009 - 02.2012
- Instruct students of all ages
- Act as a mountain ambassador
- Design creative and fun lessons for all skill levels and age groups
- Make lesson sales and promote oneself to get private lessons
Education
No Degree - Accounting And Finance
Umass Lowell
MASkills
- Communication- Verbal
- Communication- written
- Multi tasking
- Sales
- Management
- Leadership
- Organization
- Business analytics
- Vehicle assessment
- Team player mentality
- Complaint resolution
- Goal-oriented mindset
Awards
- Multi year Platinum and Gold award for customer service, Tulley BMW
- Multi time regional leader in MPU sales, Tulley BMW
- Eagle Scout, 11/01/12
- 10 years of Scouting.
- Built a footbridge as a final project.
- Patrol Leader.
- DECA, 11/01/11, 02/01/13
- With over 190,000 high school members DECA is one of the largest and most successful high school business competitions.
- Three time district champion.
- 2011 state champion.
- 2012 state runner up.
- 2013 placed third in the state.
- 2011 eleventh worldwide.
- 2012 and 2013 International finalist.
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Took on new duties and responsibilities when asked by management and finished tasks on time, resulting in a significant pay increase.
Certification
- CPR/AED Certification
- First Aid Certification
- ServSafe Food Handler's Certification
Interests
Timeline
BMW SERVICE ADVISOR
Tulley BMW
10.2014 - Current
Social Media Intern
Silverstone Motorcars
03.2013 - Current
Nashoba Valley Ski Area
12.2009 - 02.2012
Bellman/Valet
Mill Falls At The Lake
06.2009 - 10.2014
No Degree - Accounting And Finance
Umass Lowell
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