Juan S. Teves
West Palm Beach,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the automotive service industry for over 11 years. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Energetic and results-oriented with passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
BMW Service Advisor
Braman Motorcars
West Palm Beach, FL
04.2014 - Current
- Build customer rapport to create lifelong relationships.
- Advise and recommend services and repairs to maintain vehicles in optimal operating condition.
- Schedule service appointments to ensure customer retention and generate work opportunities.
- Handle customer issues with confidence, using complex problem solving to provide an effective resolution.
- Follow-up after service visits to show appreciation and capture feedback from the service experience.
- Maintain high customer satisfaction standards to meet or exceed targets.
- Maintain up-to-date knowledge of product and service changes.
BMW & MINI Cooper Internal Advisor
Braman Motorcars
West Palm Beach, FL
04.2013 - 04.2014
- Generated and managed work orders for new vehicle's Pre-Delivery Inspections.
- Communicated closely with sales management to meet the department's inventory preparedness deadlines.
- Processed vehicles through Safety and Certified Pre-Owned inspections.
BMW & MINI Cooper Loaner Fleet Coordinator
Braman Motorcars
West Palm Beach, FL
03.2010 - 04.2013
- Generated contracts to facilitate loaner vehicle usage to clients.
- Managed daily inventory accountability of loaner fleet.
- Assisted in maintenance and upkeep of loaner fleet.
- Scheduled and arranged concierge pick up and delivery of loaners and customer vehicles.
- Provided driver services to transport client and loaner vehicles.
- Arranged roadside service and towing services to assist and comfort clients with immediate urgency.
Electronics Sales Associate
Sears
West Palm Beach, FL
01.2008 - 01.2010
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change.
- Processed credit and debit card payments to complete customer buying experience.
Education
High School Diploma -
Forest Hill Community High School
West Palm Beach, FLSkills
- Customer Service Skills
- Bilingual
- Learning/Adaptability Skills
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Teamwork Skills
- ADP / CDK
- Upselling Products and Services
- Building Customer Trust and Loyalty
- Patient and Empathetic
- Computer Proficiency
- Cultural Awareness and Sensitivity
Languages
Spanish
Native or Bilingual
Timeline
BMW Service Advisor
Braman Motorcars
04.2014 - Current
BMW & MINI Cooper Internal Advisor
Braman Motorcars
04.2013 - 04.2014
BMW & MINI Cooper Loaner Fleet Coordinator
Braman Motorcars
03.2010 - 04.2013
Electronics Sales Associate
Sears
01.2008 - 01.2010
High School Diploma -
Forest Hill Community High School