Nestor Daniel Borroel
Sacramento
Summary
Operations and logistics professional with 8+ years of experience in airport operations, large-scale logistics management, and utility customer service. Proven leader experienced in supervising large teams, improving operational efficiency, maintaining safety compliance, and managing high-volume operations. Bilingual in English and Spanish with strong communication, leadership, and problem-solving abilities. Experienced in managing teams, equipment operations, logistics coordination, and customer service in fast-paced environments.
Overview
10
10
years of professional experience
2013
2013
years of post-secondary education
Work History
Office Technician (Bilingual)
Pacific Gas & Electric (PG&E)
Sacramento
01.2024 - Current
- Provide bilingual customer service support to utility customers, addressing service inquiries, billing issues, and account management.
- Identify customer needs and deliver effective solutions to ensure high levels of satisfaction.
- Maintain detailed records of customer interactions, service requests, and account updates.
- Resolve customer complaints by identifying appropriate solutions and following up to ensure full resolution.
- Utilize company systems and tools to provide accurate information and process service requests efficiently.
- Follow company communication procedures, policies, and service standards.
- Consistently meet performance metrics related to call handling, customer satisfaction, and service efficiency.
Operation Manager
SMF Airport United Airline (GAT)
Sacramento
10.2022 - 01.2024
- Managed daily airport ground operations ensuring compliance with company policies, airline standards, and federal aviation regulations.
- Supervised operational staff and management personnel, including hiring, training, coaching, and performance evaluations.
- Monitored safety, productivity, and operational performance to meet service quality standards.
- Analyzed operational and financial performance data to identify areas for cost reduction and process improvement.
- Coordinated with airport authorities, airline representatives, and regulatory agencies to maintain operational efficiency.
- Oversaw equipment usage, materials management, and approval of operational requisitions.
- Ensured all audit, safety, and compliance requirements were consistently met.
- Produced monthly operational and performance reports.
Operation Manager
Amazon
Fresno
04.2020 - 09.2022
- Managed logistics operations and coordinated daily activities for delivery and warehouse personnel.
- Supervised 68 delivery drivers, maintaining schedules and ensuring compliance with safety and operational procedures.
- Managed employee timecards, hiring, performance management, and disciplinary actions when necessary.
- Monitored key performance metrics and communicated expectations to ensure operational targets were achieved.
- Led weekly and monthly safety meetings to reinforce safety standards and best practices.
- Ensured compliance with company protocols, uniform policies, and PPE requirements.
Ramp Agent/ Lead
Menzies Aviation
01.2016 - 03.2020
- Led ramp crews of 3–5 agents during aircraft loading and unloading operations.
- Coordinated ground operations to ensure timely and efficient aircraft turnaround.
- Operated ground service equipment including wide-body loaders and cargo transport vehicles.
- Transported cargo between aircraft, terminals, and warehouses while maintaining accurate documentation of load times and deliveries.
- Conducted pre-operation briefings to assign tasks and ensure safe and efficient workflow.
- Identified and addressed equipment issues and reported unserviceable equipment.
- Maintained strong knowledge of airport gates, warehouses, and operational routes.
Education
Diploma -
Mendez Learning Center High School
Los Angeles, CASkills
- Operations & Logistics Management
- Team Leadership & Staff Supervision
- Safety Compliance & Training
- Customer Service & Conflict Resolution
- Bilingual: English / Spanish
- Equipment & Loader Operation
- Schedule & Workforce Management
- Process Improvement
- Ground Service Equipment Operation
- Documentation & Reporting
Timeline
Office Technician (Bilingual)
Pacific Gas & Electric (PG&E)
01.2024 - Current
Operation Manager
SMF Airport United Airline (GAT)
10.2022 - 01.2024
Operation Manager
Amazon
04.2020 - 09.2022
Ramp Agent/ Lead
Menzies Aviation
01.2016 - 03.2020
Diploma -
Mendez Learning Center High School