Nestor Deras
Denver,CO
Summary
Operations-driven professional with a strong focus on enhancing workflows and improving organizational efficiency. Experienced in leading cross-functional projects, refining systems, and ensuring compliance. Bilingual in Spanish and English, committed to leveraging data-driven insights for continuous operational enhancement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager of Operations
CareerWise
Denver, CO
07.2025 - Current
- Lead operational planning through structured project management, workflow mapping, and task tracking to support program delivery.
- Strengthened partner relationships through compliance assurance, alignment, and timely execution of program requirements.
- Improve internal systems by refining documentation, communication channels, and cross‑team processes.
- Supported organizational decision-making by organizing data, creating reports, and conducting operational analysis.
- Coordinate cross‑functional work to maintain consistency and efficiency across teams and stakeholders.
- Contributed to long-term operational improvements by identifying gaps, recommending solutions, and facilitating implementation.
Business Manager
The Estée Lauder Companies
Denver, CO
07.2022 - 06.2025
- Managed daily business operations including scheduling, inventory flow, staffing coordination, and service delivery for a high‑volume counter.
- Analyzed operational and performance data to identify gaps and implement strategies that improved productivity and customer experience.
- Recruited, trained, and coached team members, ensuring operational consistency and elevated service standards through focused development.
- Coordinated with vendors, store leadership, and corporate teams to successfully execute events and brand activations, enhancing customer engagement.
- Oversaw merchandise organization, stock replenishment, and compliance with safety, hygiene, and operational protocols.
- Utilized POS and internal systems to manage transactions, reporting, order fulfillment, and operational accuracy.
- Maintained communication with leadership to align on goals and staffing needs, facilitating effective operational planning and execution.
- Supported onboarding and ongoing development of new team members to ensure smooth integration into daily operations.
Personal Shopper (Part‑Time)
Nordstrom
Denver, CO
07.2022 - 06.2025
- Coordinated client operations, including appointment scheduling, service coordination, and follow‑up communication, to enhance client satisfaction.
- Updated and maintained detailed client profiles and purchase histories for efficient service delivery and tailored recommendations.
- Collaborated with cross‑functional teams to ensure smooth operational flow during appointments, events, and high‑traffic periods.
- Supported inventory management, merchandising, and visual presentation standards to maintain operational readiness.
- Used POS and internal systems to process orders, track inventory, and maintain accurate operational data.
- Coordinated store events and client outreach initiatives to align with business goals and improve client engagement.
Business Operations Apprentice
Pinnacol Assurance
Denver, CO
07.2019 - 06.2022
- Managed day-to-day case operations to ensure accurate, compliant, and timely processing of claims.
- Scheduled medical appointments, processed new claims, and maintained data integrity within claims software systems.
- Entered indemnity payments, issued benefit notices, and maintained digital claim records in accordance with guidelines.
- Prepared and filed settlement documents while coordinating communication with claimants, employers, and medical providers to streamline processes.
- Gathered and reviewed reports to support operational analysis and enhance documentation accuracy and workflow efficiency.
- Assisted with special projects related to process updates, documentation, and operational consistency across teams.
Human Resources Apprentice
Pinnacol Assurance
Denver, CO
07.2019 - 06.2022
- Coordinated HR projects and facilitated communication among candidates, employees, and internal teams to enhance collaboration.
- Assisted with payroll preparation, onboarding, and new‑hire orientation to ensure smooth operational processes.
- Supported recruiters with sourcing, scheduling, and database updates to maintain accurate talent pipelines.
- Maintained employee records, generated reports, and streamlined administrative workflows to support HR operations.
- Organized documentation and updated records to ensure compliance and readiness for audits.
- Provided general administrative support to HR leadership to ensure efficient daily operations.
Education
Bachelor of Science - Business Administration – Industrial Organizational Psychology
Southern New Hampshire University
05-2029
High School Diploma -
Abraham Lincoln High School
Denver, CO12-2020
Skills
- Process improvement
- Project management tools: mondaycom and Google Calendar
- CRM and data systems: Salesforce
- Microsoft Office applications: Excel, Word, and PowerPoint
- Google Workspace applications: Sheets, Drive, Docs, Forms, and Slides
- Content creation with Canva
- Team leadership
Certification
- Office of Apprenticeship Certification, CareerWise Colorado, U.S. Department of Labor, 07/22, Present
- Seal of Biliteracy, Denver Public Schools, 07/20, Present
Languages
Fluent in Spanish and English
Timeline
Manager of Operations
CareerWise
07.2025 - Current
Business Manager
The Estée Lauder Companies
07.2022 - 06.2025
Personal Shopper (Part‑Time)
Nordstrom
07.2022 - 06.2025
Business Operations Apprentice
Pinnacol Assurance
07.2019 - 06.2022
Human Resources Apprentice
Pinnacol Assurance
07.2019 - 06.2022
Bachelor of Science - Business Administration – Industrial Organizational Psychology
Southern New Hampshire University
High School Diploma -
Abraham Lincoln High School