Nestor I Manzanares
Harmans ,MD
Summary
Dynamic professional with a proven track record in restaurant and fast food management, standing out as a bartender and server, waitress in particular at La Fogata Restaurant Bar and Grill. My commitment to improving customer satisfaction and my great agility in selling stand out, taking advantage of my skills in learning development and team leadership. I demonstrate experience in customer service standards and a special talent for creating attractive marketing strategies, driving growth in social media accounts that are used the most today. My work career has been one of great effort for every day to learn and be better, always striving for a goal of leadership and knowledge for new things.
Overview
6
6
years of professional experience
1
1
Certification
Work History
La Fogata Restaurant Bar and Grill
ServerLine CookBartender
05.2024 - Current
- Serve the customer with the best customer service, most importantly with kindness
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
- Welcomed customers and helped determine their needs.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- busser and server at one time help with things needed at the restaurant.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Supported branding, digital marketing messaging, and advertising plates at the restaurant with followers on various social media platforms.
MR Car Dealer
Sales Person
01.2024 - 05.2024
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Leveraged social media platforms to engage with prospective customers and share relevant information about available inventory and promotions.
- Increased customer satisfaction by providing exceptional service and tailored vehicle recommendations.
- Provided ongoing support to customers post-sale, addressing any concerns or issues promptly and professionally.
- Answered customer questions about cars and insurance problems
- Call customers and set up an appointment ,so that customers could purchase a vehicle
Euphoria Night Club
Bartender / Hooka Staff
02.2024 - 02.2024
- Served high customer volumes during special events, nights, and weekends.
- manage money during each cash shift and respond prudently and carefully with money
- Kindly serve each customer who arrived and serve them the correct amount of liquor
- Prepare and clean each station worked during the shift
- Prepare flavored hookah and serve customers with cash under my responsibility
- Enhanced club membership by implementing innovative marketing strategies and hosting engaging events.
Aleros Restaurant
Manager / Server / Bartender
10.2021 - 03.2023
- Monitored guest feedback, proactively addressing concerns and implementing improvements to enhance customer satisfaction levels.
- Customer service as a waiter and bartender serving the customer well
- Deliver sales reports each day assigned to the manager and take inventory of sales each week
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
La Curva Restaurant
Bartender / Server
11.2022 - 01.2023
- Enhanced guest satisfaction by implementing innovative restaurant concepts and improving overall dining experience.
- Monitored guest feedback, proactively addressing concerns and implementing improvements to enhance customer satisfaction levels.
- Managed budget and financial reporting, consistently achieving targeted profit margins while maintaining exceptional service standards.
- Promoted a safe work environment by enforcing strict adherence to health code regulations and company safety guidelines.
Panera Bread
Cashier / Order Taker / Salad Prep / Kitchen Cook
10.2018 - 01.2021
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- collect cash and be responsible during shift
- learn each station of the restaurant to help when needed
Education
High School Diploma -
International High School At Largo
Upper Marlboro, MD03-2021
Skills
- Sanitation Standards
- Pre-shift walk-through
- Employee Scheduling
- Menu development
- Alcohol licensed
- Team Leadership
- Health and safety
- Organizational ability
- Marketing Plan Development
- Staff Scheduling
- Bar Management
- Foodservice management
- Sales Promotion
- Restaurant Management
- Customer assistance
- Customer service
- Attention to detail focus
- Organization
- Team collaboration
- Active listening techniques
- Cash register operation
- Flexible schedule adaptability
Certification
- Alcohol license
- Bartender license
Languages
Spanish
Full Professional
English
Professional Working
Timeline
La Fogata Restaurant Bar and Grill
ServerLine CookBartender
05.2024 - Current
Euphoria Night Club
Bartender / Hooka Staff
02.2024 - 02.2024
MR Car Dealer
Sales Person
01.2024 - 05.2024
La Curva Restaurant
Bartender / Server
11.2022 - 01.2023
Aleros Restaurant
Manager / Server / Bartender
10.2021 - 03.2023
Panera Bread
Cashier / Order Taker / Salad Prep / Kitchen Cook
10.2018 - 01.2021
High School Diploma -
International High School At Largo
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