Nestor Marchand
Aventura
Summary
Dynamic leader with extensive hands-on operational experience and a strong focus on excellent customer service. Proven success in driving revenue growth, increasing profits, and enhancing customer satisfaction through effective operational controls, comprehensive staff training, and fostering a positive team culture. Proficient in managing multiple operations with expertise in financial statements, marketing strategies, budgeting, expense control, staff training, human resources, policies and procedures, and maintaining strong vendor relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Director of Dining Service II
Compass Group, FLIK, Royal Caribbean
09.2023 - Current
- Responsible for Royal Caribbean Corporate Offices Dining and Catering Services with yearly revenue of over 5 million dollars.
- Execute Brand Compliance: Compass Group Financial(OMS), Audits and Operational Standards
- Implemented a new Compass system for POS and reporting. I was in charge of training for our yearly Compass audit, Synk, in which we scored over 90%. I assisted in the new opening of two Flik accounts for Visa Miami and Carnival Cruises.
Condominium General Manager
Hamptons Club
11.2022 - 09.2023
- Managed budget implementations, financial reporting, maintenance and repairs, building systems, account payables, vendors, training, schedules, and contract negotiations.
- Cultivated strong relationships with condo board of directors, condo members and guest.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
Hotel General Manager
Hotel Croydon
10.2021 - 11.2022
- Managed daily hotel operations for smooth functioning of the hotel, ensuring high-quality standards in all departments.
- Streamlined front office procedures to enhance efficiency and improve check-in/check-out experiences for guests.
- Enhanced food and beverage offerings by collaborating with culinary teams on menu development, presentation standards, and pricing strategies.
Director Food & Beverage
Plunge Beach Resort
05.2019 - 10.2021
- Established a culture of continuous improvement and employee empowerment by fostering open communication between staff and management.
- Implemented innovative solutions to improve all menus and service. Operated during most of the Covid Pandemic, solving complex problems, resulting in increased productivity and streamlined operations.
- Favorably surpassed budge financials for revenue and cost of sales for years 2019, 2020 and YTD 2021.
General/Regional Manager
Chuy’s Tex-Mex Restaurants
06.2017 - 05.2019
- Established Corporate Standards and Culture over new South Florida Company Territory.
- Opened 2 restaurants in the new market and drove local marketing logistical plans
- Oversaw new restaurant opening glide plan, coordinated staff hiring/training efforts, established vendor partnerships and implemented menu/service standards.
Regional Manager
Icebox Café
07.2015 - 10.2017
- Collaborated with Company Owner to establish long-term objectives, drive growth initiatives, and align the 6 restaurant operations with corporate goals.
- Update the company forecasting model to track key financial results, including revenue, labor and cost of goods.
- Controlled the company's food cost to a budget of 24% by working with vendors and chefs on menu engineering and pricing.
Education
Bachelor of Science - Chemistry
Texas Christian University
Fort Worth, TxSkills
- Skilled at creating and fostering high-performing teams
- Proficient in analyzing financial reports
- Excellent experience at managing multiple operations
- Fluent in English and Spanish
- Experienced with Microsoft Office software suite
- Ritz Carlton Hotel Company Hospitality Manager for 5 years
Certification
ServSafe Food Protection Manager Certification
Compass Operator 2 Digital Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Director of Dining Service II
Compass Group, FLIK, Royal Caribbean
09.2023 - Current
Condominium General Manager
Hamptons Club
11.2022 - 09.2023
Hotel General Manager
Hotel Croydon
10.2021 - 11.2022
Director Food & Beverage
Plunge Beach Resort
05.2019 - 10.2021
General/Regional Manager
Chuy’s Tex-Mex Restaurants
06.2017 - 05.2019
Regional Manager
Icebox Café
07.2015 - 10.2017
Bachelor of Science - Chemistry
Texas Christian University
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